Ratings based on 524 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
2.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Great neighborhood. Nice staff and quiet accommodations for being in London!! Many transportation possibilities (bus, train) all within walking distance. Also, a couple of minutes walk to dining options and grocery.
Comment from Hotel Management
5 Jun 2024 by Pina P., Hotel Management
Dear MonicaThank you for the top score! We are thrilled to hear that you enjoyed your stay with us.Come back soon!Best wishes
by A verified traveler
Posted 3 Jun 2024
A little bit convenient and close to all amenities. And local transport. But room is not really suitable
Comment from Hotel Management
4 Jun 2024 by Pina P., Hotel Management
Dear SerafinThanks for the high score. It would have been helpful to know wat was not suitable in your room.It would have helped us make it better for future guests.Best wishes
by A verified traveler
Posted 2 Jun 2024
Room was quite small, inadequate luggage storage, closet
Comment from Hotel Management
4 Jun 2024 by Pina P., Hotel Management
Dear ColleenThanks for taking the time to score us.Our room size is normal for London. Our luggage storing facilities it's quite appreciated by guests that want to make the most of what London has to offer because is affordable and practical. We are sorry to hear that you didn't think so.Best wishes
by A verified traveler
Posted 30 May 2024
The room itself was nice and clean but it would have been nice to have a kettle in the room. We stayed in the other building so couldn’t even go downstairs to grab a cup of tea.
Comment from Hotel Management
4 Jun 2024 by Pina P., Hotel Management
Dear VictoriaWe are sorry to hear that you were not happy with our coffee/tea making facilities outside breakfast hours.We are committed to improving, and your feedback helps us do just that.Best wishes
by A verified traveler
Posted 28 May 2024
Xxxxxxx
Comment from Hotel Management
29 May 2024 by Pina P., Hotel Management
Dear ScottThank you for taking the time to leave a review.We pride ourselves on offering simple, affordable comfort in a great location with great staff.We look forward to welcoming you again, and remember to book directly for the best price!Best wishes
by A verified traveler
Posted 17 May 2024
For me the location is the biggest pro for this place. It is close to transportation and close to a lot of sights. The hotel itself is dated. Room was clean enough. There was a family with younger children above us and we could hear everything (kids running, talking, even their alarm in the morning) uf your a light sleeper this could be tough. There are no lifts. We pack light so this wasn’t a huge deal for us but if you had some bags bigger then carry on it could be quite the workout. Breakfast was okay.
Comment from Hotel Management
22 May 2024 by Pina P., Hotel Management
Dear KayWe are sorry to hear about your issue with noise. Our building is a historic Grade II listed building and, as such, some noise does unfortunately carry between rooms sometimes.It is advertised everywhere that we do not have a lift. We hope you found this explanation helpful and will consider staying with us again.Best wishes
by A verified traveler
Posted 15 May 2024
Very clean
Comment from Hotel Management
17 May 2024 by Pina P., Hotel Management
Dear SandraThank you very much for your five star review.We are really pleased to hear you enjoyed your stay and look forward to welcoming you back on your next London visit.Best wishes
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
29 May 2024 by Pina P., Hotel Management
Dear MelissaThank you very much for the five star review! We are really pleased to hear you enjoyed your stay and look forward to welcoming you back on your next London visit.Best wishes
by A verified traveler from Grimsby
Posted 24 Apr 2024
Positives:
Good value at £120 with my discount for 2 nights including breakfast.
Free coffee machine a nice touch in the lounge.
Small but clean shower barhroom.
Negatives:
Attitude of one of the breakfast staff, I arrived at 925am, 5 minutes before breakfast orders finish, she said we are closed now, I said surely not, it's not 930am yet Then she said ok. I think she expected me to turn around and leave. Hair in pony tail. Was pretty unfriendly the first morning as well. The breakfast staff, all behave llike they resent their job and the guests. Time to recruit some customer service professionals as they let the hotel down badly.
Room was very narrow, couldnt open my suitcase without taking up the route to the bathroom. Room was a "Superior double."
Reception staff say it's not their job to help guests get their luggage upstairs. There isnt a lift.
Comment from Hotel Management
28 Apr 2024 by Pina P., Hotel Management
Dear SimonThanks for taking the time for writing this review.Sincere apologies for the issue at breakfast. Our staff should have not behaved this way. Regarding the room, you booked a "small" superior double not a superior double. The superior double is more spacious and it costs a mere 10.00-15.00 more.In future you could opt for this choice.We do not have a lift and it is not advertised anywhere. Porterage is provided by higher categories hotel not by the 2* ones. If guest have mobility issues can contact us and subject to availability, we always try to keep these guests as low as possible.Best wishes
by A verified traveler
Posted 15 Apr 2024
All good
Comment from Hotel Management
22 Apr 2024 by Pina P., Hotel Management
Dear MonicaThank you for staying with us. We really appreciate your feedback and the high score. We hope to welcome you again in the future.Best wishes.
