Ratings based on 1,091 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
We stayed on the 5th for our last night of travel before flying home the next afternoon. The beds were clean and comfortable enough, however, there was an absolute horrid sewer smell in the bathroom for our entire stay. I don’t know if it was from the construction going on, but it was totally off putting. We kept the door closed and the fan on the entire time and every time we had to go in there the stench just hit you right in the face. Totally reminded me of this one hotel we stayed at in Thailand... We checked out as soon as possible and sat at the airport for 5 hours instead with our 6 month old son. I personally would not stay here again.
Comment from Hotel Management
9 May 2024 by Nash,Guest Relations Manager, Hotel Management
Dear Erica, Thank you for staying with us, we are sorry to hear that there was a bad smell in the room. we will inform our maintenance team to check the room and take the necessary steps to resolve the issue. we apologize for any inconvenience this may have caused.
by A verified traveler
Posted 7 May 2024
Stayed here before, quite and near two tube stations
Comment from Hotel Management
8 May 2024 by Nash,Guest Relations Manager, Hotel Management
Dear Phillip, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 6 May 2024
The door to the shower was very very small.
Otherwise, all was good.
Comment from Hotel Management
8 May 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Isobel, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. we will inform our maintenance team to check the door and re adjust the size if scenery, we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 4 May 2024
The property is ideally located. The rooms are good
The problem is with internet. I Harley got any internet It comes in and goes off
Comment from Hotel Management
6 May 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Mihir, Thank you for choosing Central Park Hotel, we are sorry to hear that the Wi-Fi was not working properly during your stay, we have raised it with our IT department, and they will investigate it immediately and take appropriate action. Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 4 May 2024
Location
Comment from Hotel Management
4 May 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Carlos, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 2 May 2024
Look good on the outside but the room trash
Comment from Hotel Management
4 May 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Thaddee, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 2 May 2024
I don't know if or what I did to offend, upset, or irritate the receptionist checking us in; i got the distinct impression that he didn't like me very much.
At first, he gave me a room (M22) that was inaccessible via elevator ("lift" in the UK) requiring to take the stairs with my luggage and not providing any assistance whatsoever. In addition to being forced to take the stairs, the room is located in the far end of the hallway. The room itself was BAD; not only was the room very small barely fitting the bed and miniature desk, the room had a strong chemical smell. (The had a servants quarters vibe)
I then went back to the receptionist informing him that i want another room as the current assigned room is unacceptable and unfit to house any guest even if or a short amount of time. He then assigned a different room (529). He then again made me carry my luggage back down the stairs.
The newly assigned room, though more accessible, was only just slightly better. The room was just as small but with no smell. There are holes in the wall. I felt so flustered that I checked the room for bedbugs before settling in; no bedbugs, room clean. The room, however was hot. It turned out that the thermostat in the room was not lowering the temperature at all. I found a fan in the room which I assumed was to supplement or counteract the faulty thermostat. The fan itself was also broken; as it would not turn as it's supposed to without being constantly poked.
I have video proof!
Comment from Hotel Management
4 May 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Steves, Thank you for choosing Central Park Hotel, we hope enjoyed your stay and all services where up to your satisfaction. Our room sizes vary according to its category, please refer to the room description to choose the size you prefer for the next visit... we hope to see you again in the future, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 27 Apr 2024
Like a prison
Comment from Hotel Management
27 Apr 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Zvonimir, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.
by A verified traveler from LA PUENTE
Posted 21 Apr 2024
First of all the area is nice where the location of the hotel is but nothing was said that it’s under construction scaffolds all in the front so the picture that’s on your website is false at 9am they start hammering drilling everything that has under construction second the bathroom are very tinny the toilet it right next to the wall and shower glass also the drain in shower gets filled up quickly so has to turn off shower twice to complete my shower also there is no ac just a fan even if outside it’s 40-50 inside like 80 I complained several times they said no ac in the rooms but that’s a lie they should of change my room the secound day I was there especially since the ac was on in the hallways and they I heard them ask a guest if the air conditioning was working ok ! I would like to get a refund for at least 1/2 back is what I paid because of all the troubles I had even having the shower flood and all the water going to the carpet and smelling like a wet dog for 5 days ! Oh and then also the door rubbed against the carpet and it was so hard to push open it was horrible I did complain on on everything they just said will look into it gave me a bigger fan but never once was I offered to move even though my room was a disaster my room was 438 and everything was wrong there also 1/2 of the outlets did not work and the tea kettle in the room was burnt inside I forgot to tell them ! I gave up the location is great across the street from Kensington Palace ! Under construction
Comment from Hotel Management
22 Apr 2024 by Nash, Guest Relations Manager. , Hotel Management
Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Dear Beatriz, Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.
by A verified traveler
Posted 21 Apr 2024
Pretty good, consruction work going on,...
You can not claim to provide a full breakfast if there are no sausages!!!!
Comment from Hotel Management
22 Apr 2024 by Nash, Guest Relations Manager. , Hotel Management
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! Please note that we mentioned in all websites that we are under refurbishment! please check your booking confirmation for your reference... we expect this project to finish soon, and we hope to see you again and we can assure you that it will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.
