Ratings based on 692 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 22 Mar 2024
Great location if you are driving. Parking in town is a real pain. This property is outside of the main city and has a nice secure parking lot. A lot of tours use this hotel. This hotel is newer and more modern than most hotels in town.
Comment from Hotel Management
1 Apr 2024 by Claire/ Front Desk, Hotel Management
Hello,Thank you for your feedback.It's true that our big free parking is appreciate by our custumers to visit our beautiful town and i am happy to read that it made your stay easier.We hope to see you again during antoher stay,Have a good day,Bests regards,
by A verified traveler
Posted 28 Feb 2024
It would have been helpful to know in advance that the hotel was undergoing extensive maintenance at the time of my stay.
Comment from Hotel Management
2 Mar 2024 by Kim/front desk, Hotel Management
Dear Jane, We thank you for sharing your comments with us. We understand your concern regarding the ongoing renovation at the hotel.We sincerely apologize for the lack of information on this matter. Your feedback is important to us and will help us communicate better with our customers in the future.We thank you for your understanding and hope to have the opportunity to welcome you again in the future to offer you a more satisfactory experience.Best regard,
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
9 Jan 2024 by Kim/front desk, Hotel Management
Hello Mr Patrick,We thank you for taking the time to leave us your opinion following your stay with us,We hope to see you again soon,Best regards,
by A verified traveler
Posted 30 Oct 2023
Bathroom commode area extremely small; bathroom tub difficult to get into; shower difficult to turn on; breakfast was excellent; dinner was good; front desk & bar service was spotty, had to wait long time to get service, front desk under staffed.
Comment from Hotel Management
1 Nov 2023 by Kim/front desk, Hotel Management
We thank you for sharing your experience following your stay with us,We hope to see you again soon during your next stay in Normandy,Best regards,
by A verified traveler
Posted 6 Oct 2023
Nice Novotel.
Comment from Hotel Management
12 Oct 2023 by Lorent / Front Desk, Hotel Management
Dear Steve,We are delighted to know that you enjoyed your stay in our hôtel and the services it offer during your stay;Hoping to see you soon among us for a future travelBest regards;Front office
by A verified traveler
Posted 23 Sep 2023 on Hotels
Night time front desk person had no idea where a pharmacy or an ERoom was which I thought was ridiculous. Was having an allergic reaction and this guy was no help at all. Just sat there and told us to google it. Awful employee
Comment from Hotel Management
4 Oct 2023 by Lorent / Front Desk, Hotel Management
We are delighted to know that you enjoyed your stay in our hotel despite your experience with our night front office staff, we take your comments really seriously to improve our quality of services.Hoping to see you again for a future travel.Best regards,Front office
by A verified traveler
Top notch.
Posted 16 Sep 2023 on HotelsExcellent hotel in wonderful well maintained grounds in great position. Great staff, clean comfortable room. Would stay again.
Comment from Hotel Management
30 Sep 2023 by Lorent / Front Desk, Hotel Management
Dear David,We are delighted that your stay in our hôtel was a great experience for you and that everything we offer has been to your liking.Hoping to see you back soon among us for a future travel.Reception
by A verified traveler
Posted 13 Sep 2023 on Orbitz
Staff was friendly and helpful. Rooms were bright and airy.
Comment from Hotel Management
30 Sep 2023 by Lorent / Front Desk, Hotel Management
Dear M.JohnWe are delighted that the services of our staff satisfied you during your stay and that our services lived up to your expectations to satisfy you;Hoping to see you soon for a future travel.Best regards;Reception
by A verified traveler
UNBEARABLY HOT
Posted 11 Sep 2023 on HotelsDO NOT BOOK HERE IS THE SUMMER!
Room was unbearable hot and miserable, making sleep virtually impossible.
Comment from Hotel Management
30 Sep 2023 by Kim/front desk, Hotel Management
Hello Mr Gentry-akin,First of all, we thank you for staying with us.Concerning the temperature of your room, you had the possibility of activating the air conditioning in order to be able to regulate your room to the desired temperature. Do not hesitate to stop by reception when you have small inconveniences like this during your stay, we are here to help you and we could have resolved the problem.We hope to see you again during your next stay in Normandy,Best regards,
by A verified traveler
Posted 11 Sep 2023
Lauren on the desk was most polite and exceedingly helpful!👍
Comment from Hotel Management
30 Sep 2023 by Lorent / Front Desk, Hotel Management
Dear M.Barrie;We are delighted to know that our services lived up to your expectations to satisfy you!Hoping to see you back soon among us for a future travel.Réception
