Ratings based on 258 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
My room was infested with fleas and I have have tons of bites. No where to sit outside pool area was closed. Staff was great!
by A verified traveler
Posted 18 May 2024
The rooms are nice and roomy. It was clean and the customer service was great
Comment from Hotel Management
20 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Saundra,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN BAY MINETTE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great customer service and the cleanliness of the room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
The sheets and towels didn’t look clean!! They had stains
Comment from Hotel Management
8 May 2024 by Customer Care Team, Hotel Management
Dear April, we're deeply sorry to hear about the cleanliness issues you encountered with the sheets and towels during your stay. Providing clean and comfortable accommodations is our top priority, and we apologize for falling short of your expectations in this regard. Please rest assured that we take cleanliness very seriously, and we will share this matter with our housekeeping team to ensure that proper procedures are followed to maintain the highest standards of cleanliness in our rooms. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Customer Care Team
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 9 Apr 2024
Affordable and in a great location
Comment from Hotel Management
10 Apr 2024 by Customer Care Team, Hotel Management
Dear Justin, thank you for choosing to stay with us! We're glad to hear that you found our hotel to be affordable and conveniently located. Providing excellent value and a prime location for our guests is always our goal. We appreciate your feedback and hope to have the pleasure of hosting you again in the future! Best Regards, Customer Care Team
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
6 Apr 2024 by staff, Hotel Management
Sorry your stay wasnt up to standards. Were trying to opgrade and if given the chance, it'll be better next time.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Lobby smelled like cat pee. Room had a horrible odor. The desk chair metal was rusting and the big chair by the a/c had tears in the cloth. The a/c unit was also very dirty. The tv remote would only turn the tv on and adjust the volume, it would not change channels.
Comment from Hotel Management
27 Feb 2024 by Customer Care Team, Hotel Management
Dear Nathan, we sincerely apologize for the multiple issues you encountered during your stay, and we appreciate you bringing them to our attention. It's disheartening to hear about the unpleasant odors, the condition of the furniture, the dirty A/C unit, and the malfunctioning TV remote. This is certainly not the level of service we aim to provide, and we are committed to handling these concerns promptly to ensure improvements are made. Your comments about cleanliness, staff service, property conditions, and room comfort are taken seriously, and we regret that we fell short of providing you with the quality stay you deserve. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your input and hope to have the opportunity to provide a more positive experience on your next visit.Best Regards, Customer Care Team
by A verified traveler
Posted 25 Feb 2024 on Hotels
Good place
Comment from Hotel Management
27 Feb 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Ronnie,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Bay Minette. It's great to hear that you found our property to be a good stay. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 12 Feb 2024
My deadbolt would not lock.
Comment from Hotel Management
13 Feb 2024 by Linton RediResponse Specialist , Hotel Management
Dear Aubrey,Thank you for telling us about your recent visit to RED ROOF INN BAY MINETTE. We thank you for your 3/5 score. However, you stated that the deadbolt would not lock. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A verified traveler
Posted 4 Feb 2024
I always stay here when I visit my college student. It's a good price and it's convenient for me because there are two grocery stores right next to it and several restaurants. We walked about 30 seconds to the Pizza Hut next door and then just relaxed with a pizza movie night. The owners and cleaning lady are nice. It's nothing glamourous but it's just right for what I need.
Comment from Hotel Management
5 Feb 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Martha, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Bay Minette. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
