Ratings based on 253 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
The sheets and towels didn’t look clean!! They had stains
Comment from Hotel Management
8 May 2024 by Customer Care Team, Hotel Management
Dear April, we're deeply sorry to hear about the cleanliness issues you encountered with the sheets and towels during your stay. Providing clean and comfortable accommodations is our top priority, and we apologize for falling short of your expectations in this regard. Please rest assured that we take cleanliness very seriously, and we will share this matter with our housekeeping team to ensure that proper procedures are followed to maintain the highest standards of cleanliness in our rooms. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Customer Care Team
by A verified traveler
Posted 9 Apr 2024
Affordable and in a great location
Comment from Hotel Management
10 Apr 2024 by Customer Care Team, Hotel Management
Dear Justin, thank you for choosing to stay with us! We're glad to hear that you found our hotel to be affordable and conveniently located. Providing excellent value and a prime location for our guests is always our goal. We appreciate your feedback and hope to have the pleasure of hosting you again in the future! Best Regards, Customer Care Team
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
6 Apr 2024 by staff, Hotel Management
Sorry your stay wasnt up to standards. Were trying to opgrade and if given the chance, it'll be better next time.
by A verified traveler
Posted 12 Feb 2024
My deadbolt would not lock.
Comment from Hotel Management
13 Feb 2024 by Linton RediResponse Specialist , Hotel Management
Dear Aubrey,Thank you for telling us about your recent visit to RED ROOF INN BAY MINETTE. We thank you for your 3/5 score. However, you stated that the deadbolt would not lock. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A verified traveler
Posted 4 Feb 2024
I always stay here when I visit my college student. It's a good price and it's convenient for me because there are two grocery stores right next to it and several restaurants. We walked about 30 seconds to the Pizza Hut next door and then just relaxed with a pizza movie night. The owners and cleaning lady are nice. It's nothing glamourous but it's just right for what I need.
Comment from Hotel Management
5 Feb 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Martha, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Bay Minette. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Jan 2024
The property is reliable. It’s reasonably priced and the updated rooms are a plus. The staff were friendly and always willing to help.
Comment from Hotel Management
20 Jan 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Lynda,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Bay Minette. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our reliable property, the reasonable prices and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Alright stay for work
Posted 19 Jan 2024 on HotelsComment from Hotel Management
20 Jan 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Steve,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Bay Minette. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 16 Jan 2024
My room was dirty the blankets were filthy and the check in process was terrible. I had to call the hotel in order to get someone to the front after ringing the bell more than once.
Comment from Hotel Management
18 Jan 2024 by Customer Care Team, Hotel Management
Dear Lacammy, thank you for bringing your concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and efficient service are top priorities for us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will handle the cleanliness issues and work on improving our check-in process to ensure a more seamless experience for our guests. We appreciate your honesty and would like to assure you that your comments will be shared with our team for immediate attention. If there's anything specific you would like us to tackle or if there are additional details you'd like to share, please feel free to reach out. We value your patronage and hope to have the opportunity to make things right during your future visits.Best Regards, Customer Care Team
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Linton RediResponse Specialist, Hotel Management
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAY MINETTE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
