Ratings based on 521 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The room was dirty. The outside of the property had trash all over it. The key cards only worked when they wanted to.
by A verified traveler
Posted 11 Jun 2024
Quite, relaxing stay
by A verified traveler
Posted 10 Jun 2024
Very quiet relaxing stay
by A verified traveler
Posted 9 Jun 2024
The staff is very nice and welcoming, I assume it's the owner who was incapable of communicating and rude, saying he would call the police if I promptly didn't do as he said, when doing so could have put myself into harms way! Oh, not to mention as he held his phone in my face recording everything
by A verified traveler from Any city
Posted 8 Jun 2024
The room smelled like smoke and the desk lady told me it was probably from the last people and then lied when Expedia called them. Expedia customer service would not give me a full refund. Only gave me $25. VERY DISAPPOINTING
Comment from Hotel Management
8 Jun 2024 by Management, Hotel Management
Dear Teri, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
by A verified traveler
Posted 6 Jun 2024
I love having a private patio to relax.
Comment from Hotel Management
8 Jun 2024 by Management, Hotel Management
Dear Megan C, we appreciate you for taking the time to tell us about your experience at Baymont by Wyndham Bay City. It is always a pleasure to receive positive feedback.
by A verified traveler
Posted 3 Jun 2024
Motel did not provide housekeeping service during our 2-day stay. Charged us $100 deposit after paying full cost of room. Deposit is supposed to be refunded.
Patio door exits outside via dangerous 10 inch step down and then steps to grassy steep slope to sidewalk.
Beds very uncomfortable.
Comment from Hotel Management
8 Jun 2024 by Management, Hotel Management
Thank you for taking the time to provide valuable feedback about the issues you had. We are looking into this and will get it corrected right away. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
by A verified traveler
Posted 31 May 2024
Do better
Comment from Hotel Management
8 Jun 2024 by Management, Hotel Management
Dear Tanesha, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler from stillwater
Posted 25 May 2024
Did not feel secure. Side door was unlocked, swiper was not working. Door lock on room did not have double bolt. The sheets were spotty and blanket was torn. I asked for new sheet and blanket. Still do not have my deposit of 100.00 back.
Comment from Hotel Management
8 Jun 2024 by Management, Hotel Management
Dear Michele, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler
Posted 25 May 2024
Im very pleased with everything, staff is very nice!
Comment from Hotel Management
26 May 2024 by Management, Hotel Management
Megan C, we appreciate you for taking the time to tell us about your experience at Baymont by Wyndham Bay City. It is always a pleasure to receive positive feedback.
