Ratings based on 1,397 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The grounds were well-maintained, clean, and quite nice. Our room was pleasant, and the swim-out pool was a big hit with my kids, who loved having access to the water all day. However, we had paid for two connecting rooms with double beds and swim-out pools for our family of five, but unfortunately, they couldn't accommodate this despite assuring us they would. As a result, our kids, aged 8 and 10, were in a separate room, which left us feeling uneasy.
The food quality was poor and felt cheap. Out of all the restaurants, our favorite was Zen. At the Marache buffet, we even found a roach. Hunters Steakhouse was the worst dining experience I've ever had. Despite having an 8 pm reservation, we didn't receive our food until around 11 pm, leaving my kids starving.
Breakfast is available from 6 am to 10:30 am, and if you miss it, there's no other food option until lunch, which runs from 12 pm to 4 pm, mostly as buffets. Missing lunch means waiting until dinner at 6 pm. All the resort's restaurants open at 6 pm for dinner and close at 10 pm, with room service taking an average of 2 hours.
The rooms are not connected to the main lobby, so you need to request a cart to pick you up, which takes forever. Walking in the extreme heat is not pleasant. All pools close at 6 pm, and all bars close at 11 pm. The staff was unhelpful. Overall, I hated my stay.
by A verified traveler
Posted 3 Jun 2024
Mas mantenimiento en las habitaciones y el hotel
by A verified traveler
Posted 3 Jun 2024
Mas mantenimiento en las habitaciones y el hotel
by A verified traveler
Posted 2 Jun 2024
Excellent
Comment from Hotel Management
3 Jun 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
Dear Anthony,We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
by A verified traveler
Posted 2 Jun 2024
Never comeback
Comment from Hotel Management
3 Jun 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
Dear Rogelio,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,
by A verified traveler from Carmel
Posted 1 Jun 2024
I have visited and/or stayed at 9 different properties in Punta Cana, Cap Cana and Bayahibe and I would rate this property towards the bottom of my experiences 2nd to Melia. The property is pretty but dated. Service with exception of 2 restaurants was not good. Almost rude and dismissive. We could see different treatment with other guests even when we had just arrived. There was no direction upon arrival. We had to ask for towels and soap for the sink 4 times before getting. The toilet had to be flushed multiple times for even the slightest amount of tissue. There were no added amenities and services compared to competitors. Entertainment was okay but I have seen better again at competitors. I would not consider this luxury until they elevate and match what the others offer. We decided we do not plan to go back to a Royalton in the future. Far too many options to consider. I wish them luck!
Comment from Hotel Management
1 Jun 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
Dear Shaun,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
Dear Shpend,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,
by A verified traveler
Posted 31 May 2024
Everything was great but felt like the staff was gimmicky and try to get us to sign up for stuff.
Comment from Hotel Management
1 Jun 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
Dear Elsie,We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
Dear Robert,We would mainly like to thank you for choosing Royalton Bavaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
by A verified traveler from Miami
Posted 30 May 2024
We had a wonderful vacation. The hotel amenities are excellent. Everyone was very nice and welcoming.
Comment from Hotel Management
31 May 2024 by Royalton Bavaro Resort & Spa Team, Hotel Management
We would mainly like to thank you for choosing Royalton Bavaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,
