Ratings based on 248 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
The property was stunning, clean and very well secured amazing employees and security at all times and all areas.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 10 Jun 2024
I was not very happy with the experience altogether. The place needs to get fixed all around. my room didnt have good a/c. So we were always hot. Never got someone to check it even after reporting it several times. Couldn't get good reception on TV so we were limited on what we could watch. The food was ok... but not the level expected. We wanted an upgrade and even though arranged necer got it.
The view and the beach exceptional as expected. I wouldn't go back to this property
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas
by A verified traveler
Posted 8 Jun 2024
The best hotel❤️
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 3 Jun 2024
I did not like the fact that as soon as I checked in at the front desk, I was greeted by a Extadian representative who was trying to sell me on another vacation and pushing me into a seminar the next morning to convince me to buy another vacation. I came to this resort to enjoy myself and relax, not to be conned into another trip. This was highly inappropriate, classless, and very unprofessional. I thought Impressive Punta Cana would treat me better than that and I will definitely remember this when booking my next trip.
Also the condition of the room I stayed in was poor and the bed was very stiff and uncomfortable.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Customer Service, Hotel Management
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas
by A verified traveler
Posted 23 May 2024
My husband and I booked a trip to this resort for our 9th wedding anniversary and my college graduation. The resort was beautiful however, the directions to the room are very confusing. It’s so easy to get lost and when it gets dark the lighting on the resort is not good! The food was not good at all but we did not get to eat at all the restaurants due to reservations. It says reservations are always full but when you see the restaurant’s not every table is full. Some of the employees are rude but we loved Jha the bartender and Martina the cleaning staff!! They were amazing, caring, helpful and always smiling.
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 20 May 2024
I feel the food choices were very limited, was not too impressed with food. Pool/beach should be opened a bit longer than 7pm. I disliked the fact that though I was a premium member, I had to walk far from my room to everything premium
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
