Ratings based on 225 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
I feel the food choices were very limited, was not too impressed with food. Pool/beach should be opened a bit longer than 7pm. I disliked the fact that though I was a premium member, I had to walk far from my room to everything premium
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us.We will take your comments into account to take the necessary measures to provide better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler from Juncos
Posted 13 May 2024
This is an awesome hotel.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 8 May 2024
No air conditioning first nite
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Dear guest, At Impressive Punta Cana we are committed to all our customers and we have a staff always ready to offer you a quality service, to make your stay a pleasant experience. We appreciate your comments and hope to have you back very soon to offer you the best service. Regards,Impressive Resorts & Spas
by A verified traveler from North lauderdale
Posted 4 May 2024
The hotel is just ok. There is absolutely nothing to write home about. The property is clean, the buffet is the same thing every single day. Getting reservations at the ‘specialty’ restaurants is virtually impossible if you are just there for a weekend. The hostess Daniella is the rudest person I have ever encountered. She’s pretentious- she has absolutely no customer service skills. She was snobby, rude, condescending, and a biaaaa. Soley based on her I would never ever visit this hotel again.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day.We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas
by A verified traveler
Posted 4 May 2024
Nice place with some issues. A C in room was not that good. The beef and chicken were very cheap quality. To much pressure by the people working the Extradian time share. In general the employees were very nice.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Best regards,Impressive Resorts & Spas
by A verified traveler
Posted 2 May 2024
We enjoyed our stay. Everything was close, walkable. We were right next to a pool, and a few feet from the beach! The buffet, lobby and activities were all outside so have to be ok with the heat.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 30 Apr 2024
Excellent costumer service.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
