Ratings based on 1,493 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from GARDNER
Posted 6 Jun 2024
From start to finish, this was the absolute worst trip and resort we have ever stayed at. Expedia failed to get us to our trip in a timely manner. We even had to book our own flights through Southwest as Expedia’s solution was to have us arrive 2 days late to our trip. Expedia did not credit or extend our day. We paid for ocean view and vip and did not receive either. Once we arrived to the resort no one showed us how to get to our room, we got lost and walked in the pouring rain. It took the resort 45 minutes to bring us our bags after they told us it would be 10 minutes. The resort had roaches and bed bugs. We also complained multiple times about our room not having ocean view or receiving any of the “vip perks” that we paid for. We have used Expedia for 6 years and will NOT use you guys again. This trip was an absolute nightmare and we will not recommend anyone to use Expedia or the resort we stayed at.
by A verified traveler
Posted 6 Jun 2024
This was our first family trip to Punta Cana. My family enjoyed it very much. Beautiful resort with many good food and drinks. My only recommendation is they should have more vegetarian food
by A verified traveler
Posted 6 Jun 2024
I had personal items stolen out of my luggage by the baggage handlers. My room didn’t have air conditioning, it was 79 and 80 each night. After asking for maintenance and no one showing up two hours before checkout a man came to our room. He pushed buttons and left. The air conditioning still was not working. The ceiling leaked water over the steps to the lower level. He took pictures of that.
by A verified traveler from Orlando
Posted 5 Jun 2024
The property required maintenance ac was not working in some restaurant that was away from the main building which made it uncomfortable
Comment from Hotel Management
5 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear RyanWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. You can be sure that we have taken your comments into consideration in order to continue improving our services. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!
by A verified traveler
Posted 4 Jun 2024
The property was dirty and the check in was horrible. The food is great the staff is ok. The first night I had to request the room to be cleaned because house keeping never came to our room. One of my family members lost their bracelet key and we were charged $150 for a new key and were treated like criminals and forced my 6 year old to were a key bracelet or else. This made us miss our reservation for an a escape room. What’s crazy is that my 6year old never hand her bracelet on the whole stay but 2 days prior to checking out this abuse happened.
Comment from Hotel Management
5 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear DannyWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!
by A verified traveler
Posted 4 Jun 2024
The best way to describe this hotel is the people were nice but they always had an excuse for everything… no diet soda, ice machine broken, air conditioner broken and told to wait in a 77 degree room until they come fix it, the kitchen is out of all juices, alcohol is watered down, room service for a bucket of ice takes an hour, fire alarm continuously goes off… No wonder they sell you a membership right when you get here before you run into all the problems…
Comment from Hotel Management
5 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear KennethWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!
by A verified traveler
Posted 3 Jun 2024
There are better all-inclusive hotels in the DR.
Comment from Hotel Management
3 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear EmalyWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. You can be sure that we have taken your comments into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!
by A verified traveler
Posted 2 Jun 2024
Lo encontré aburrido, esta hecho para los americanos, los latinos se aburren. No tienen variedad de cervezas para ser all inclusive. Muy bello las facilidades, el servicio de troly es pésimo
Comment from Hotel Management
3 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Estimada VivianAgradecemos sus valiosos comentarios y puntuación, lamentamos saber que su estancia no cumplió completamente con sus expectativas. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, esperaremos su regreso. Rock On!
by A verified traveler
Posted 2 Jun 2024
Buen hotel , calida de las comidas muy buena. Mucha gente por la temporada que fuí pero funciona bien.
Comment from Hotel Management
3 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Estimada RennyAgradecemos sus valiosos comentarios. Estamos encantados de saber que tuvo una excelente estancia en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. Rock On!
by A verified traveler
Posted 1 Jun 2024
This was our first time visiting the DR and The Hard rock Hotel! It was a wonderful experience!!! I docked 1 star because the property is so huge and they need more transportation especially during dinner hours. The spa service should also include the hydro pools if you get services done. I hated the hard sell to buy into the properties. But over all it was a good hotel vacation
Comment from Hotel Management
2 Jun 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear SUZETTEWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.
