Ultra Winds Mountain Resort (Baungon) Hotel Review

5 out of 5

by A verified traveler from san diego

Posted 6 Mar 2024

Will definitely go back and highly recommended

Comment from Hotel Management

13 Mar 2024 by Herald, Hotel Management

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us and that you're considering coming back. Your recommendation means a lot to us, and we can't wait to welcome you again in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

3 out of 5

by A verified traveler

Posted 13 Feb 2024

The resort has magnificent views of the city but not a senior or kid friendly resort. You constantly have to go to the front desk to ask for toilet paper, towels, etc.. they do not fill in water bottle everyday so we have to ask for that as well. Not a lot to do in the area as well. Some staff are nice but mostly rude. My husbands relatives who stayed there for a few weeks almost had enough. The same breakfast meal everyday.

Comment from Hotel Management

18 Feb 2024 by Herald, Hotel Management

Thank you for sharing your recent experience with us. We deeply apologize for the inconveniences you encountered during your stay at our resort. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure a better experience for our guests in the future.We regret to hear that our resort did not meet your expectations in terms of being senior or kid-friendly. Additionally, we apologize for the inconvenience of having to frequently request amenities such as toilet paper, towels, and water bottle refills. We understand the importance of providing these essentials promptly and will address this issue with our housekeeping and guest services teams to ensure better consistency in the future.Regarding the lack of variety in our breakfast offerings, we understand how this can impact the overall experience. We will review our menu options to provide a more diverse selection for our guests.Furthermore, we apologize for any encounters with staff members that were less than courteous. We strive to provide exceptional service to all our guests, and we will address this matter with our team to ensure that our standards of hospitality are consistently upheld.While we regret that there were limited activities in the surrounding area, we appreciate your patience and understanding.Once again, we sincerely apologize for any dissatisfaction experienced during your stay. We hope that you will consider giving us another opportunity to exceed your expectations in the future.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us directly.

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 4 Feb 2024

4 out of 5

by A verified traveler

Clogged drainage

Posted 4 Dec 2023 on Hotels

Rooms are clean enough but you can see some need of repair. Our first room, was not properly readied, no hot water, no bath mat and no toilet paper, the shower room drain is clogged. We asked to be transferred as there was water seeping on the floor just outside the bathroom. At first, the reception told us that she will have it look at and was reluctant to move us. But because it is drainage issue, we insisted that they need to move us to another room as you don't know how bad it is. The next room was better .

5 out of 5

by A verified traveler

Posted 12 Jun 2023

The view is amazing! The kids loved the pool and the room is clean. Hopefully they can give us more towels especially I have kids. But overall it’s a good experience. The staff are pleasant and nice . I will come back again with my family.

5 out of 5

by A verified traveler

Posted 5 Jun 2023

glass door in room no. 10 should be fixed.Receptionist should be more welcoming and accommodating in assisting us in our rooms coz we were lost. at that time there was no staff to guide us in our room, unlike in our first and second visit. please improve

3 out of 5

by A verified traveler

Kind of Old

Posted 19 Apr 2023 on Hotels

I was not impressed with the bed or the bathroom. It seemed outdated/old.

3 out of 5

by A verified traveler

Meh

Posted 4 Apr 2023 on Hotels

The photo in the advert was quite deceiving, the physical set-up was not the same, the service as well was quite poor, we ordered food and it was sent quite late when asked the staff said that we did not give them the room number, but they’re quite fast to ask us for payment. My total experience was utterly disappointing.

5 out of 5