Ratings based on 184 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Batumi
Posted 13 Jun 2024
by A verified traveler
Posted 16 Feb 2024
Unfortunately the hot water could not reach the 19th floor where I was allocated. Was notified of a refurbishment being undertaken after I accepted a booking which meant lower floors were unavailable.
by A verified traveler
Posted 31 Dec 2023
Amazing staff very nice property
by A verified traveler
Posted 28 Aug 2023 on Orbitz
The hotel was not in the quality that we expected. Lots of things were old broken or looked run down.
Comment from Hotel Management
6 Oct 2023 by Sheraton Batumi Hotel Team , Hotel Management
Dear Itay, Thank you for visiting our hotel and for sharing your candid impressions. Regret to know about your disappointment. Excited to inform that as a hotel that considers its guests 'opinion and remarks, we are soon entering into the rooms renovation. In the nearest future we will be able to provide our dearest guests with freshly renovated and modern rooms. Hope you will give us another chance in the future. Best regards, Sheraton Batumi Hotel Team
by A verified traveler
Posted 5 Aug 2023
Don’t deserve 5 star..
bad experience from the first minute I entered till the end.. I don’t recommend this hotel to anyone
Comment from Hotel Management
7 Aug 2023 by Front of the House Manage, Hotel Management
Dear Maha, First of thank you for visiting us. We regret that we missed the opportunity to impress you with our usual hospitality and high service standards. I hope you will give us an opportunity to turn your negative experience into the positive one. We would be happy to do our best to elevate your next stay in our property and consider all your constructive remarks. With best regards,Megi JgentiFront of the House Manager
by A verified traveler
Posted 10 Jul 2023
Shalomrav, my wife and I are staying at your hotel from June 4th to June 9th. We arrived at the hotel and were given a very shabby corner room in the ceiling, there was a hole in the bathroom, and moisture from my time with an employee, which required us to contact you with room number 1212. Then we were given another room, 414, which in our opinion is disrespectful to Sartu Hotel, the phone in the room did not work on the first day, there was no room service , and there was no mini bar and no refrigerator, the curtains were torn, we went to the reception again and we were indeed sent a refrigerator that was dirty from the inside, without the contents of the mini bar, but the phone had not been repaired until this moment so that in every way we had to go down and of course we could not order new services, whenever it was necessary To contact you, we had to go up and down and wait in line for reception, it was simply not convenient. We are regular guests of the hotel and have stayed on several occasions and this is our favorite hotel in Batumi, despite the high price we always knew we would get value for money, unfortunately this time we were very disappointed and in my opinion we did not get value for the money paid, Sheraton hotels are known for their level of service and quality, so the disappointment is very big. Just to clarify Despite our requests, no action was taken and the feeling was that there was disrespect on your part.
by A verified traveler
Posted 5 Jun 2023 on Hotels
by A verified traveler from Miami
Posted 24 Dec 2022
by A verified traveler
Great location beautiful building
Posted 18 Oct 2022 on HotelsGreat location beautiful building. Everything that i expected from that type of hotel
Comment from Hotel Management
30 Oct 2022 by General Manager, Hotel Management
Dear Eitan, First and foremost, would like to thank you for preferring Sheraton Batumi Hotel while on travel. It was a true pleasure for us to welcome and serve you in our property.Extremely happy to know that we have met and even exceeded your best expectations and one of the highlights of your stay was our amazing location and elegant building that was inspired by the ancient Lighthouse of Alexandria. Looking forward to your next visit for another great stay!With best regards,Yavuz KocGeneral Manager
by A verified traveler
Posted 1 Sep 2022 on Hotels
Comment from Hotel Management
12 Sep 2022 by General Manager, Hotel Management
Dear Valued guest,Thank you for visiting our hotel.Sorry to see that we were not able to justify your expectations. Would be grateful if you share the reasons for your dissatisfaction. Be assured that your opinion is important to us and that we will consider your remarks.Hope to welcome you back!Best regards,Yavuz KocGeneral Manager
