Ratings based on 523 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Elk Rapids
Posted 26 May 2024
The Knights Inn is very old and weather worn the room was quiet and clean but musty smelling when I walked in.
Comment from Hotel Management
27 May 2024 by Guest Relations Specialist, Hotel Management
Hi Jonathan,We appreciate your feedback and are glad to hear that you found your room to be both quiet and clean during your stay at our Knights Inn. However, we apologize for any musty odor you encountered upon entering. Rest assured, we take cleanliness and maintenance seriously, and we will address this concern with our housekeeping team to ensure a more pleasant experience for future guests. We hope that despite this issue, you were able to enjoy your time with us and that we may have the opportunity to welcome you back in the future.
by A verified traveler
Posted 18 May 2024
A little bit noisy. Understandable being cars park in front of their room.
Comment from Hotel Management
19 May 2024 by Guest Relations Specialist, Hotel Management
Hi James,We appreciate your feedback and apologize for any inconvenience caused by noise disturbances during your stay. Our team strives to maintain a peaceful environment for all guests, and while we understand the proximity of parking areas may contribute to occasional noise, we're continuously working to minimize any disruptions. Please know that your comments have been noted, and we'll explore additional measures to ensure a more serene atmosphere for future guests.
by A verified traveler
Posted 12 May 2024
For the price the place was a good stay
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Porsha,We're thrilled to hear you found value in your stay with us! Our team works diligently to provide a comfortable experience at a competitive price point. We take pride in offering quality amenities and services to ensure our guests have a pleasant stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.
by A verified traveler
Posted 28 Mar 2024
I didn’t like the point of being bit by ticks, and the room wasn’t clean
Comment from Hotel Management
29 Mar 2024 by Guest Relation Management, Hotel Management
Hi Keno,Thank you for your feedback regarding your recent stay at our hotel. We take incidents like this very seriously, and I assure you that we will investigate the situation thoroughly and take immediate action to address any pest issues. Additionally, we will review our cleaning procedures with our housekeeping team to ensure that all rooms are thoroughly cleaned and sanitized to the highest standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 10 Mar 2024
The room was very dusty, did not appear to have been cleaned very well. Sheets were stained.
Comment from Hotel Management
10 Mar 2024 by Guest Relations Specialist, Hotel Management
Hi Kathy,We sincerely apologize for any inconvenience you experienced during your stay. Our housekeeping team prides itself on maintaining the highest standards of cleanliness, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this issue with our housekeeping staff to ensure that future guests do not encounter similar concerns. Thank you for bringing this matter to our attention.
by A verified traveler
Posted 11 Dec 2023
I liked that they let me use my fire stick and was nice to me
Comment from Hotel Management
12 Dec 2023 by Guest Relation Management, Hotel Management
Hi Garry,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our team was accommodating in allowing you to use your Fire Stick. Providing a seamless and enjoyable experience for our guests is a top priority, and we're delighted that we could contribute to your comfort. We look forward to the opportunity to welcome you back on your next visit.
by A verified traveler
Posted 25 Nov 2023
I dont like how i was accused of having a dog when I in fact don't have one. I was harrassed about it when I went to reserve more night's. You dont treat people this way at all. I will definitely never come back here again
Comment from Hotel Management
28 Nov 2023 by Guest Relation Management, Hotel Management
Hi Alicia,Thank you for your feedback regarding your recent stay at our hotel. We strive to provide a welcoming and respectful environment for all our guests, and it is disheartening to hear that we fell short in this regard. Please be assured that we take your feedback seriously, and we will be conducting a thorough review of the situation to address and rectify the communication lapse. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 20 Nov 2023
Bugs, Smelly, rude staff, stains on walls and carpet. Roaches and other bugs in bed and around the room dead and alive.
Comment from Hotel Management
20 Nov 2023 by Guest Relation Management , Hotel Management
Hi Logan,Thank you for your feedback regarding your recent stay at our hotel. The presence of bugs, unpleasant odors, and stains on walls and carpets is absolutely unacceptable, and we want to assure you that we take this matter very seriously. Our management team is conducting a thorough investigation into the situation, and we are implementing immediate measures to address and rectify these issues. This includes a comprehensive inspection and treatment by professional pest control services to ensure the complete removal of any pests. We are equally distressed to learn about the lack of courtesy and professionalism from our staff. This behavior is inexcusable, and we will be taking immediate corrective action to our team members to ensure that every guest is treated with the utmost respect and courtesy. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 19 Nov 2023 on Orbitz
The entrance road to the property was not well lit at all. It made me feel a little unsafe. The bathtub was in very poor condition, and I would never have used it to shower.
Comment from Hotel Management
19 Nov 2023 by Guest Relation Management, Hotel Management
Hi Denise,Thank you for your feedback regarding your recent stay at our hotel. We understand the importance of a well-lit entrance for the safety and security of our guests, and we are addressing the lighting issues on the entrance road immediately. We will also be conducting a thorough inspection of all our bathroom fixtures to ensure they are in optimal condition for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
10 Nov 2023 by Guest Relation Management, Hotel Management
Hi James,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.
