Ratings based on 987 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Rohan(??) was very accommodating and helpful with check in and check out.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Annette,We are delighted to hear that Rohan was able to assist you efficiently during your stay. We strive to provide excellent customer service, and we are thankful for your positive feedback. If you have any further comments or suggestions, feel free to contact us directly.
by A verified traveler
Posted 11 May 2024
I had reserved two rooms and they had only one available I reserved. Those who worked the desk (the female) was asking me about the six girls and where were they going to stay (which rooms). We are a school team of 3 girls and 1 boy (with long hair). So, I was not sure what they were getting at and seemed a little distraught or confused when thy realized the boy was staying in a room alone. The rooms were supposed to be next to each other, but at least they were down the hall from one another. It looked like the hallways were being renovated or were falling apart. The dining area was too small for the amount of people that were staying there.
I am grateful the staff had figured things out after I called the principal of our school after 10:30pm (when our tournament was over), because the school was paying for our one-night stay, and those at the desk said they did not have any of their information on file. We eventually got everything squared away.
I do not think I would stay here again with my high school team, but maybe myself in a pinch. Especially for $140.97 a room for one night. I have stayed in nicer places, with higher quality for less money. Not to mention one of students' parents read a review about how there were bedbugs not long before we stayed, and another coach had a broken hair dryer in their room. She was almost late to the tournament the next day due to waiting so long for those at the desk.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Kate,We appreciate your detailed feedback regarding your recent stay with us. Your concerns have been duly noted, and we regret any inconvenience you may have experienced. We strive to provide satisfactory services to all our guests. It's important to us that such issues are addressed; I recommend bringing them to the attention of our management team. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Dawn,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Timothy,We're thrilled that you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Dawn,We are thrilled to hear that you had a pleasant stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.
by A verified traveler
Posted 8 Apr 2024
The staff is so nice!!!
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Molly,We are thrilled to hear that you had a positive experience with our staff! Providing great customer service is always our top priority. If you have any other feedback or suggestions, please feel free to reach out to us directly.
by A verified traveler
Posted 5 Apr 2024
Overall stay was average. Chosen because the location was convenient to my business needs. Reserved a room for three nights, and each day. The room got canceled, must’ve been a computer glitch somewhere. Additionally, in room heater and fridge were loud and prevented a good night sleep.
Comment from Hotel Management
7 Apr 2024 by Manager, Hotel Management
Hello Remo,We appreciate your feedback on your recent stay with us. We apologize for any inconvenience caused by the room cancellation and the noise from the heater and fridge. Your comments will be shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back in the future for a better experience.
by A verified traveler
Posted 2 Apr 2024
Best staff, very accommodating.
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello naveen,We're delighted to hear that you found our staff to be accommodating during your stay. Your feedback is greatly appreciated. We always strive to provide top-notch service to all our guests. Thank you for sharing your experience with us.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Marissa,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us to provide more details about your experience, so we can address any concerns you encountered. We hope to have the opportunity to welcome you back and provide a better experience next time.
by A verified traveler
Posted 5 Mar 2024
I would have found this hotel to be just fine at a lower price. When trying to decide between this location and a comparable hotel about half the price, we chose this more expensive downtown location expecting to be on a vibrant street with lots to do within walking distance. But the area was deadly quiet. A school, a football stadium, parking lots, office buildings. On a weekend, all deserted. We still had to get back in the car to drive to the business district to find a place to eat. But I will say the staff was all very friendly, and the hotel itself was clean, but dated.
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Lorraine, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and appreciated the cleanliness of our hotel. While our location offers a different ambiance than what you expected, we aim to provide a comfortable stay regardless. We regret any inconveniences you may have encountered and hope you were able to enjoy your overall visit with us.
