Ratings based on 251 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Good staff service. Thanks.
Comment from Hotel Management
19 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Cesar,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Baton Rouge. It's wonderful to see that your 4/5 score came from the good service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Re Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 5 May 2024
First room was horrible. Moved to the room across and the a/c blew hot air all night.. good thing I only booked for 1 night
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your perfect rating with us, Tarius. Our staff at the Red Roof Inn Baton Rouge was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by OnielRediresponse Specialist, Hotel Management
Hi Kavian, We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Baton Rouge. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
Clean. Friendly staff.
Comment from Hotel Management
22 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Mark, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BATON ROUGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and the friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 7 Apr 2024
The shower floor was so slippery that you couldn’t stand up. I had to put the bath mat in the shower to stand on while I showered. Very dangerous
Comment from Hotel Management
7 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Darren,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baton Rouge. I am sorry that your experience did not meet your expectations, as you indicated that you found the bathtub o be slippery. This is regrettable to see. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Mar 2024
mostly not sketchy? a little rough around the edges but fairly clean and staff was polite.
Comment from Hotel Management
24 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Brian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. We are happy that the room was clean and the staff was polite, yet, we are sorry that the upkeep wasn't to your standard. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Jessica,I am pleased to have had you as our guest at our Red Roof Inn Baton Rouge. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Mar 2024
Good
Comment from Hotel Management
12 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Taijha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. I'm so glad we earned your 4/5 score. At Red Roof we are overwhelmed to read that you had a good visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Mar 2024
Hair dryer didnt work. Breakfast wasnt offered. It had a weird smell when walking in. People ranked of pot and stood outside amoking it.
Comment from Hotel Management
14 Mar 2024 by LaTunde RediResponse Specialist , Hotel Management
Dear Felicia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baton Rouge. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with no breakfast available, the weird odor you encountered and all the other concerns that mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
