Ratings based on 155 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The first room assigned had already been used
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by ., Hotel Management
Thank you for feedback .We truly appreciate!!
by A verified traveler
Posted 11 Feb 2024
Property was clean but no complimentary soap, facial tissue or coffee maker.
Comment from Hotel Management
20 Apr 2024 by ., Hotel Management
we have coffee in lobby 24/7.we also had complimentary soap and other amenities in lobby as well. Thank you so much for feedback. Truly appreciate!!
by A verified traveler
Terrible Experience
Posted 13 Jan 2024 on HotelsRoom smelled like cigarette smoke which aggravated my asthma.
Comment from Hotel Management
13 Jan 2024 by ., Hotel Management
Thank you for your feedback. We are sorry that we did not met your expectations. If you would have come to front desk we would definitely changed a room for you. But We will try our best to do even better than what you have to experience.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
9 Jan 2024 by ., Hotel Management
Thank you for sharing your feedback. We truly appreciate!!
by A verified traveler
Posted 22 Oct 2023
Comment from Hotel Management
9 Jan 2024 by ., Hotel Management
Thank you for sharing your feedback with us. We truly appreciate your time!!
by A verified traveler
Posted 20 Oct 2023
Very affordable and nicest among the middle eastern Americans I have dealt with during check-in process despite us arriving past midnight. Thank you, Highland Inn.
Comment from Hotel Management
20 Oct 2023 by ., Hotel Management
We appreciate your feedback. I am glad that you enjoyed staying with us !!
by A verified traveler
Posted 15 Oct 2023 on Hotels
Comment from Hotel Management
9 Jan 2024 by ., Hotel Management
Thank you so much for taking your time for feedback. Truly appreciate!!
by A verified traveler
Posted 30 Sep 2023 on Hotels
Not clean at all. Looks like that had a child working the front desk while the parents slept in the back. The room was not clean at all and smelled horrible. I would not suggest. The staff looked confused when I was trying to check in.
Comment from Hotel Management
3 Oct 2023 by ., Hotel Management
Thank you for taking a time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations.we have addressed your issues with our staff in order to prevent future occurrences.Thank you once again and we hope you give us another opportunity to stay with us
