Ratings based on 140 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
The room had a cigarette smell, the sheets had stains. I was there for 6 days (was suppose to be 7 but couldn’t stay) they did our bed and brought us clean towels 1 time. I had to o ask for clean towels every time. The pool was so dirty my daughters didn’t want to swim in it. The Jacuzzi was boarded up so not in service. Elevator not in service. I have pictures of most of the place.
by A verified traveler
Posted 16 Mar 2024
The desk staff was extremely friendly and helpful. Housekeeping is very friendly. The carpet in our room was "crunchy". Unable to walk barefoot to the bathroom. The rooms could stand to be updated. Outlets by the bed were worn out and unable to charge our phones there. Really liked the blackout shades in the room. Breakfast COULD have been great. Constantly out of eggs and sausage. The coffee pot was empty often. Unable to find milk for cereal. I think the same person was cooking and stocking the bar, so it really wasn't her fault. You would think for the price it would be a bit nicer.
by A verified traveler
Posted 6 Mar 2024
by A verified traveler
Posted 18 Feb 2024
My expedia reservation could not be found at check in. Desk agent had to call his manager and have her find it. Took about 20 minutes to check in. Get to the room and there was no toilet paper. My husband had to go to the desk for some. Took a shower in the morning to find there where no bath towels, just hand towels and wash cloths. No hair dryer. Very unsatisfied. You expect the basic things at least when you are paying this amount of money to rest your head for the night.
by A verified traveler
Nasty
Posted 3 Feb 2024 on HotelsDirty bathtub, black curly hair and a ring around it. roaches in tub. Want my money back wasn’t even there 5 min
Comment from Hotel Management
3 Feb 2024 by Bindiya, Hotel Management
We apologize for the inconvenience you faced. We immediately issued you a refund so please verify before writing reviews.
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 23 Nov 2023
Very nice
by A verified traveler
Posted 19 Nov 2023
by A verified traveler
Paying too much for a place to lay your head.
Posted 12 Nov 2023 on HotelsRough! Lots of people just hanging out in the lobby - no tv just laying around and the place smelled like weed. Bathroom door didn’t shut. Coffee pot didn’t work. Coffee downstairs in the morning was out. Small roach in bathroom.
You can tell they don’t care and this review will go no where because they will still get $ due to Lsu games. sad.
Comment from Hotel Management
13 Nov 2023 by Bindiya, Hotel Management
Dear VanessaThank you for taking the time to share your feedback with us. We genuinely appreciate your comments, as they provide valuable insights into areas where we can improve the guest experience.We want to assure you that we take your concerns seriously, and we apologize for any inconvenience you experienced during your stay. It's important to us that all our guests have a comfortable and enjoyable stay.Regarding the individuals in the lobby, we'd like to clarify that they were indeed guests staying at our property. While we strive to maintain a welcoming atmosphere, we also respect the rights of our guests to utilize common areas. However, we will certainly monitor the situation to ensure everyone adheres to our policies and guidelines.We are sorry to hear about the issues you encountered in your room, including the non-functional coffee pot, the door not shutting properly, and the cleanliness concerns. Rest assured, we have already informed our maintenance and housekeeping teams to address these issues promptly.Additionally, we are committed to investigating the matter regarding the unpleasant odor you mentioned and will take appropriate measures to address it.We understand the importance of a fully functional and clean room, and we regret that we fell short of your expectations in this regard. Your feedback will be instrumental in helping us make necessary improvements.We appreciate your understanding and patience. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
by A verified traveler
Posted 11 Nov 2023
The staff was very professional, friendly and helpful. Breakfast was very filling and delicious.
Comment from Hotel Management
13 Nov 2023 by Bindiya, Hotel Management
Dear Eric Thank you so much for taking the time to leave us a fantastic 5/5 review! We are thrilled to hear that you had such a positive experience during your stay at our property.Our team takes great pride in providing professional, friendly, and helpful service to our guests. It's wonderful to know that you felt well taken care of by our staff. We'll be sure to pass along your compliments to the team.We're also delighted that you enjoyed our breakfast offerings. Providing a filling and delicious breakfast is a priority for us, and we're glad it contributed to your overall satisfaction.Your feedback means a lot to us, and we appreciate you choosing Best Western LSU/Medical Corridor Inn & Suites. If there's anything else you'd like to share or if you have any suggestions for improvement, please don't hesitate to reach out.We look forward to the pleasure of hosting you again in the future. Thank you once again for your positive review!
