Ratings based on 981 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Very relaxing. Enjoyed the spa facilities. Located in a lovely spot on the edge of the city.
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 4 Apr 2024
Lovely property with fab facilities and polite staff. Great location with only a 15 min walk to attractions in Bath. Level of cleanliness was less than expected of a 5* hotel. Communal areas were clean but often shabby, needing some new paint but rooms weren’t as clean as we’d have liked. Was clear they had just had a quick clean but skirting boards, back of toilet and bathroom corners were very dusty and hand-wash holder had lots of old hand-wash congealed on to it.
Breakfast was nice but it was clear staff were stressed and people/items were forgotten for long periods of time and items like glasses, coffee pots and bowls weren’t always clean.
Comment from Hotel Management
8 Apr 2024 by Management Team, Hotel Management
Dear Georgia,Thank you for your review.We value all feedback from pour guests as we can use them as a massive tool for us to keep improving.It was great to read you found pour facilities and staff to your liking.Hopefully we will see you again in near future.
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 28 Mar 2024
Beautiful stay in the heart of Bath. Never been to Bath so just stayed one night. Would definitely return and stay in the same hotel. Only issue was the cooked breakfast. Sausages and bacon was hard and difficult to chew.
by A verified traveler from Smallwood
Posted 25 Mar 2024
This property is old dirty no staff cold and poor food the hotel could be amazing but someone will need to invest in the property
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 25 Mar 2024
This is not a 5 star Hotel the breakfast set up was a joke the staff were running around like headless chickens the food in 1st morning was Luke warm at best the coffee served was not drinkable and others were complaining the same ! the table set up was not good no sugar? Milk Salt Pepper mills not set out! toast machine inadequate for capacity of guests the spar area was not relaxing as on the day we attended local spa members apparently can bring in there children to use the facilities and they were left out of control and was not able to enjoy the use of the pool. The outdoor thermal spar bed was very scruffy large cracks around the perimeter and sharp edges of lots of missing mosaic tiles ? Had to wait around 15min at front desk to checkout as only 1 position open at 9am out of 4 and had to wait behind a guest before me complaining of much more than the above shame as it could be a lot better
by A verified traveler
Posted 12 Mar 2024
