Ratings based on 401 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
,Traditional old fashion property
Comment from Hotel Management
14 May 2024 by Regards, Lansdown Grove Hotel., Hotel Management
Dear Marc, Thank you for your feedback. We're glad you appreciated the traditional, old-fashioned charm of our property. We strive to maintain the classic character while providing a comfortable stay for our guests. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back!
by A verified traveler
Posted 7 May 2024
comfortable bed, well presented accommodation, friendly staff
Comment from Hotel Management
9 May 2024 by Regards, Team Lansdown Grove Hotel. , Hotel Management
Dear Anne, Thank you for your positive feedback! We're delighted to hear that you found the bed comfortable, the accommodation well-presented, and our staff friendly. Providing a comfortable and welcoming experience for our guests is our top priority, and we're pleased that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!
by A verified traveler from Hawthorn Woods
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Regards, Team Lansdown Grove Hotel. , Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 29 Apr 2024
We really enjoyed our one night stay here. the staff were all very helpful and friendly. Breakfast was very good. The room was beautiful. we managed to park at the hotel for £10 which was great. The hotel itself is really lovely and when we are looking to stay in the area again, I will definitely look to come back.
Comment from Hotel Management
30 Apr 2024 by Regards, Team Lansdown Grove Hotel. , Hotel Management
Dear Hannah, It's wonderful to hear that you had such an enjoyable one-night stay with us! We're thrilled that you found our staff helpful and friendly, and that you appreciated the delicious breakfast. We're delighted that you found the room beautiful and that parking at the hotel worked out well for you. Your kind words about the hotel mean a lot to us, and we look forward to welcoming you back whenever you're in the area again! Thank you for choosing to stay with us.
by A verified traveler
Posted 14 Apr 2024
Amazing hotel. Excellent customer service.
Comment from Hotel Management
16 Apr 2024 by Warm Regards, Lansdown Grove Hotel. , Hotel Management
Dear Maureen, That's fantastic to hear! Stellar customer service can truly elevate a hotel experience. It sounds like they're hitting all the right notes. We wish to see you soon!!
by A verified traveler
Posted 10 Apr 2024
Nice building on the hill, very nice staff
Comment from Hotel Management
12 Apr 2024 by Shamsher, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are delighted to know that your stay went comfortable and you have enjoyed it thoroughly.Best RegardsThe ManagementLansdown Grove Hotel, Bath
by A verified traveler
Posted 7 Apr 2024
Shame the balcony was unsafe for use. The room was beautiful but we paid extra for a garden view. There was very limited view of the garden and we couldn’t open the doors to the balcony. The rest of the hotel was beautiful, food lovely and very staff were very helpful. Would definitely stay again but wouldn’t pay extra.
Comment from Hotel Management
8 Apr 2024 by Warm Regards, Lansdown Grove Hotel. , Hotel Management
Dear Kelly, I'm sorry to hear about the inconvenience with the balcony and the limited view of the garden during your stay. Your safety and satisfaction are our top priorities, and I apologize for any disappointment this may have caused. I appreciate your kind words about the beautiful room, lovely food, and helpful staff. Your feedback regarding the balcony and garden view is valuable, and I'll make sure to address this issue with the relevant team to ensure improvements are made for future guests. We look forward to welcoming you back for another stay, and we'll ensure that your experience meets your expectations.
by A verified traveler
Posted 1 Apr 2024
Staff members are very nice, helpful and welcoming. The building needs serious reconditioning, our room was somewhere in the basement with the windows high up.
We are a bit claustrofobic and it was strange not to have access to the windows. We didn't want to create any hustle as we were there for 1 night.
We mentioned these things on our check out and the staff was very nice and understanding due to this inconvenience they said we didn't have to pay for parking.
Cleanliness could be better as well.
Overall it was good for a short trip to Bath with easy access to the town centre.
Comment from Hotel Management
4 Apr 2024 by Warm Regards, Team Reception. , Hotel Management
Dear Lustina, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff to be nice, helpful, and welcoming. Providing excellent service is a top priority for us, and we're glad that our team made your stay enjoyable.We apologize for any inconvenience you experienced with the condition of the building and the room allocated to you. Your comfort and satisfaction are important to us, and we regret that the room layout did not meet your expectations, especially regarding access to windows. We understand how important natural light and fresh air can be, and we apologize for any discomfort this caused.We appreciate your understanding and communication about these issues during your check-out, and we're glad that our staff was understanding and accommodating. It's our aim to address any concerns promptly and ensure that our guests have a pleasant experience.Regarding cleanliness, we apologize for any shortcomings you encountered. We take cleanliness and hygiene very seriously, and we will address this matter with our housekeeping team to ensure that our standards are consistently met.Overall, we're glad that you found the hotel to be a good option for a short trip to Bath with easy access to the town center. We value your feedback, and we will use it to make improvements where necessary to enhance the experience for our guests.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Shamsher, Hotel Management
Dear Guest, Thank you for sharing your feedback. It is very disappointing to know that we could not meet your expectation during your recent visit with us. Please accept our sincere apology in regards to any inconvenience caused. Despite, we do hope that you would provide us another opportunity of service. Please let us know about your future visits, and we will ensure a memorable stay. Your kind patronage is truly valued. Best RegardsThe Management Lansdown Grove Hotel, Bath
by A verified traveler
Posted 17 Mar 2024
The shower was cold to lukewarm and little water pressure. Had to go looking for staff at the bar and especially when trying to check out in the morning at 7:15. Waited for 10 minutes until the cleaner finally walked past reception.
Comment from Hotel Management
20 Mar 2024 by Shahaji Nawale, Duty Manager. , Hotel Management
Dear Peta, We deeply apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with the shower temperature and water pressure, as well as the delay in finding staff, particularly during your check-out process. Your experience falls far below the standards we strive to uphold, and we understand the frustration it caused. Please know that we take your feedback seriously, and we will address these concerns with our team to ensure improvements are made promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding.
