Ratings based on 781 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
by A verified traveler
Posted 14 Apr 2024
Good hotel for families. Very welcoming staff.
by A verified traveler
Posted 5 Apr 2024
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt!
Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350.
Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
by A verified traveler
Posted 1 Apr 2024
Breakfast is excellent good, quality and quantity in excellent standard
by A verified traveler
Posted 29 Mar 2024
Great location!
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 6 Mar 2024
Great service and restaurant. We especially loved the welcome cookies.
by A verified traveler
Posted 2 Mar 2024
Professional friendly staff and a spotlessly clean hotel
by A verified traveler
Posted 19 Feb 2024
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
