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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with a water park and free breakfast

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Interior
Lobby
Restaurant
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

5.0 out of 10

Popular amenities

  • Room service
  • Pet friendly
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is P4,006
P4,446 total
includes taxes & fees
Sep 2 - Sep 3

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Rochester Regional Health - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel
You can look forward to free to-go breakfast, an arcade/game room, and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. Free in-room WiFi and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • Free self parking
  • An electric car charging station, a water park (surcharge), and a 24-hour front desk
  • A banquet hall, an elevator, and a porter/bellhop
Room features
All 194 rooms boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and free newspapers.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Aug 12, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Sep 2, 2025 start from P 4,005.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Quality Inn & Suites Palm Island Indoor Waterpark?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-out is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

This family-friendly Batavia hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Centennial Park, and Batavia Downs Casino. Holland Land Office Museum and Rochester Regional Health are also within 2 mi (3 km).

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0
Rating 10 - Excellent. 109 out of 1014 reviews
Rating 8 - Good. 153 out of 1014 reviews
Rating 6 - Okay. 179 out of 1014 reviews
Rating 4 - Poor. 218 out of 1014 reviews
Rating 2 - Terrible. 355 out of 1014 reviews

5.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Mackenzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a very old, outdated, and dirty hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Mabel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, had to cancel reservation due to unsafe and filthy conditions.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
The elevator broke but otherwise good experience
Stayed 2 nights in Aug 2025

8/10 Good

Yaseem

Good stay great customer service
Stayed 2 nights in Jun 2025

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities
The plug in the room kept exploding and the floor was moldy lol..
Stayed 1 night in Aug 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
The whole building is in desperate need of some TLC, probably even a renovation.
Stayed 3 nights in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Was last here about 6 years ago. The place has been gutted of any amenities. Waterpark and bar are long gone. It’s literally a place to park and a room for the night. One towel, broken sink, tiny monitor for a tv. You’re not saving anything by staying here.
Stayed 1 night in Jul 2025

2/10 Terrible

Nicole

Disliked: Staff & service, amenities, property conditions & facilities
It was gross people were living on the property, door is broken to get in, the facility is not secure, mismatch furniture, no cap on the vent in the bathroom, mattress are really old, all around dirty and unsafe
Stayed 1 night in Aug 2025

2/10 Terrible

Dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service awesome, pool or hot tub not available during week!!, no prices on vending machines except ice cream. Also ice-cream did not accept coins.
Stayed 1 night in Aug 2025

2/10 Terrible

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep
Stayed 3 nights in Jul 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was less than favorable. Room was dirty and smelled heavily of cigarette smoke. Pool, bar and restaurant are all closed. There are people living there and have bikes chained up in the hallways. They were cooking in the parking lot on a gas grill less than a foot from the building. It was a girls trip with my 11 and 12 year old daughters and anytime we left our room we were followed by the male staff down the hallways.
Stayed 1 night in Aug 2025

2/10 Terrible

Janice

Unfortunately, my husband had to have unexpected surgery the day we were supposed to stay. When I booked, I paid for whatever type of trip insurance they offered. Weeks before our intended stay I tried to cancel and was told hotel would not honor the cancelation insurance. Needless to say, we were ripped off!
Stayed 1 night in Aug 2025

2/10 Terrible

Pilar

Liked: Staff & service
Disliked: Property conditions & facilities
Very unkept and not clean
Stayed 2 nights in Jul 2025

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed there two nights. The first night, our TV didn't work, the tub barely drained, the sink was cracked, and there were several stains on the bed cover. They moved us to another room the 2nd night which was better, but still not great. The hallways smelled like smoke, many things in the hallways and elevators were damaged, and there were absolutely no working ice machines in the building.
Stayed 2 nights in Jul 2025

2/10 Terrible

Katrina

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches, poorly maintained property.
Stayed 2 nights in Jul 2025

2/10 Terrible

Amy

Disliked: Cleanliness, amenities
Upon entering, the hotel smelled awful. One set of doors didn’t have locks or shut completely. The bottom pain of glass was shattered. The floors were dingy and in several spots, ripped or ripped up. We got to our room and couldn’t even open the door. The whole thing was sketchy. We decided to leave and not go back. Would definitely NOT recommend this property. Stay away
Stayed 1 night in Aug 2025

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even stay at the property,it was gross the door didn't lock outside,the lobby was gross and the elevator was broke and they put us on the 4th floor!! I want a refund!!!
Stayed 1 night in Aug 2025

6/10 Okay

Amanda

Liked: Staff & service
Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it.
Stayed 1 night in Jul 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very nice people all around !
Stayed 3 nights in Apr 2025

2/10 Terrible

Thomas

Disliked: Property conditions & facilities
X
Stayed 1 night in Jun 2025

2/10 Terrible

James

Bathroom was not suitable for use Door stuck Sink broken black mold Tub broken in use Did not drain Toilet seat not secured not safe to use Refrigerator froze our food Had to throw out all items Room had a strong musty smell With over use of cleaner to cover this smell
Stayed 2 nights in Jul 2025

10/10 Excellent

Yaseem

Liked: Cleanliness, staff & service, property conditions & facilities
The water park
Stayed 1 night in May 2025

6/10 Okay

Theodore

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs some serious renovations. One elevator was not working. One ice machine was removed for not working. Rugs were worn. Hallways need updating. But the room was very good except a painting missing from the wall. Beds were excellent. Fridge and other amenities were operating. It was quiet. The smoking floor had a very strong smoke smell but the non-smoking floor where we stayed was fine. The value was good as it was inexpensive but be prepared for overlooking the general state of disrepair of the overall facilites. Breakfast was simple but fine with cereals, hot oatmeal, juice and doughnuts.
Stayed 1 night in Aug 2025