Ratings based on 513 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Very accessible. Great for a weekend getaway!
Comment from Hotel Management
2 Apr 2024 by DA, Hotel Management
Dear Mr. Subramaniam,Thank you for leaving us a wonderful review. Look forward to welcoming you back to Swiss-Belhotel Harbour Bay Batam. Regards, Management Team
by A verified traveler
Posted 13 Mar 2024
Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close
Comment from Hotel Management
15 Mar 2024 by DA, Hotel Management
Dear Mr. Wayne,Thank you for taking the time to share your wonderful experience at Swiss-Belhotel Harbour Bay.We greatly appreciate your feedback and are thrilled to hear that your stay with us was enjoyable in every way, from our great location, breakfast offering and impeccable room. It brings us joy to learn that the heartfelt service from our team members made your stay a highlight. Thank you once again for choosing Swiss-Belhotel Harbour Bay. We look forward to welcoming you back for another exceptional stay in the future.Regards,Swiss-Belhotel Harbour Bay Batam Management
by A verified traveler
Posted 12 Feb 2024
Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.
Comment from Hotel Management
19 Feb 2024 by DA, Hotel Management
Dear Ms. Nur Elissa,Thank you for choosing Swiss-Belhotel Harbour Bay, and for taking the time to write this thoughtful review! Please rest assured that your feedback on our breakfast and room cleanliness will be shared with our department related for follow-through. Comments such as yours are truly appreciated by all of us, as that is what motivates us to continue to strive towards high standards!We look forward to welcoming you to back to Swiss-Belhotel Harbour Bay again! Warm regards,Management Team
by A verified traveler
Posted 1 Jan 2024
The staff were very helpful. It’s a very pleasure experience.
Comment from Hotel Management
4 Jan 2024 by Yayan, Hotel Management
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management
by A verified traveler
Nice stay
Posted 25 Dec 2023 on HotelsNice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.
Comment from Hotel Management
4 Jan 2024 by Yayan, Hotel Management
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management
by A verified traveler
Overview of hotel facilities and staff
Posted 23 Dec 2023 on HotelsAll staff are friendly, room well maintained including cleanliness . Good facilities provide
Comment from Hotel Management
4 Jan 2024 by Yayan, Hotel Management
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management
by A verified traveler
Posted 17 Dec 2023 on Hotels
Hi,
Overall the hotel was fantastic is just the bed very itchy and the bedsheet very rough and uncomfortable to sleep in and the air in the room was very dry ,my wife and I have an uncomfortable breathing and cough.
Comment from Hotel Management
21 Dec 2023 by Romaulina, Hotel Management
Dear Mr. NicholasThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for the discomfort you experienced. Your concerns have been noted, and we will promptly address the issues to ensure a more comfortable stay for our guests.We regret any inconvenience caused and would like to assure you that we are committed to enhancing our guests' experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future.Thank you for choosing us Best regards,Swiss-Belhotel Harbour Bay Management
by A verified traveler
Posted 12 Nov 2023
Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.
Comment from Hotel Management
15 Dec 2023 by DA, Hotel Management
Dear Mr. Zuri, Thank you for your recent stay at Swiss-Belhotel Harbour Bay Your positive review on hotel location and room cleanliness definitely makes our days brighter and inspire us to provide more excellent servive to our guest. Can't wait to your return visit to Batam. Regards, Management
by A verified traveler
Posted 24 Oct 2023
Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.
Comment from Hotel Management
27 Oct 2023 by Romaulina, Hotel Management
Dear Mr/Ms. Sing ShiThank you for choosing Swiss-Belhotel Harbour Bay.We're delighted to hear that your stays with us are always a pleasure and that you find everything wonderful, especially our staff, who are always welcoming and smiling. Your feedback is truly appreciated, and we look forward to providing you with many more wonderful experiences in the future.Best Regards,Swiss-Belhotel Harbour Bay
by A verified traveler
Posted 30 Aug 2023
Opposite hotel, massage available and around the area there are dinning options.
Comment from Hotel Management
31 Aug 2023 by DA, Hotel Management
Dear Kwek, Thank you for the review. Aside of outside Spa we have the Spa on the 4th floor operating from 08:00 to 23:00. We can't wait to welcome you back! Regards, Swiss-Belhotel Harbour Bay
