Ratings based on 105 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
by A verified traveler
Panbil Residence Serviced Apartment Batam,
Posted 20 Oct 2023 on Hotelsused as base before joining vessel
Comment from Hotel Management
28 Oct 2023 by Cory Juliana – Asst. Guest Relation Mgr, Hotel Management
Dear Mr or Miss Rupert, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again. Best regards.
by A verified traveler
Posted 17 Sep 2023
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Comment from Hotel Management
19 Sep 2023 by Cory Juliana – Asst. Guest Relation Mgr, Hotel Management
Dear Ms. Josie, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again.
by A verified traveler
Posted 19 Jul 2023
Very nice staff
Comment from Hotel Management
1 Aug 2023 by Cory Juliana – Asst. Guest Relation Mgr, Hotel Management
-Dear value guest, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again.
by A verified traveler
Awesome Stay
Posted 22 Nov 2022 on HotelsSuperb stay - family love it so much.
Will return for next trip.
Comment from Hotel Management
23 Nov 2022 by Rudy, Hotel Management
Dear Guest,Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Warmest Regards,Rudy D PraharanthoGeneral Manager
by A verified traveler
Posted 4 Mar 2020 on Hotels
Comment from Hotel Management
12 Mar 2020 by Rudy, Hotel Management
Dear Guest,
Warmest Greeting From Panbil Residence Apartment Batam,
On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.
Warmest Regards,
Rudy D Praharantho
Residence Manager
by A verified traveler
Posted 28 Jan 2020 on Hotels
Comment from Hotel Management
29 Jan 2020 by Rudy, Hotel Management
Dear Guest,
Warmest Greeting From Panbil Residence Apartment Batam,
On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.
Warmest Regards,
Rudy D Praharantho
Residence Manager
by A verified traveler
Posted 28 Jan 2020
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Comment from Hotel Management
29 Jan 2020 by Rudy, Hotel Management
Dear Guest,
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.
Warmest Regards,
Rudy D Praharantho
Residence Manager
by A verified traveler
Posted 27 Jan 2020 on Hotels
Comment from Hotel Management
1 Feb 2020 by Rudy, Hotel Management
Dear Guest,
Warmest Greeting From Panbil Residence Apartment Batam,
On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future.
Warmest Regards,
Rudy D Praharantho
Residence Manager
by A verified traveler
Posted 26 Jan 2020 on Hotels
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart .
Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi .
Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty .
Sorry to said this hope I don't come to this hotel again
Thank u
Comment from Hotel Management
29 Jan 2020 by Rudy, Hotel Management
Dear Guest,
Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.
Warmest Regards,
Rudy D Praharantho
Residence Manager
