Ratings based on 180 Verified Reviews

3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Dec 2023 on Hotels
3 out of 5
by A verified traveler

Posted 13 Nov 2023
Wifi is not stable connection
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Sep 2023
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Apr 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Dec 2022 on Hotels
3 out of 5
by A verified traveler

Posted 5 Sep 2022 on Hotels
air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast
3 out of 5
by A verified traveler

Posted 5 Sep 2022 on Hotels
pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!
2 out of 5
by A verified traveler

Posted 10 Aug 2022 on Travelocity
1. Staff availability answering phone call 2. Request as per booking not fulfill. (Example: we wanted for queen bed but when arrived, no more available) 3. Aircon not cool. 4. Our room near to the lift, it was very noisy when the brake catches or release.
1 out of 5
by A verified traveler

Poor facilities

Posted 29 Dec 2021 on Hotels
Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore
3 out of 5
by A verified traveler

Posted 25 Jul 2021 on Hotels
Ok just average. Could be better
Comment from Hotel Management
3 Sep 2021 by Neisya Yola - FO Supervisor, Hotel Management
Dear Sir/Madam, Warmest greeting from Nagoya Mansion Hotel & Residence. Thank you for staying with us and for taking the time to review our Hotel during your recent visit. I am glad to hear that you enjoyed your visit and found our Hotel comfortable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience. Once again, thank you and we look forward to welcoming you again.
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