Ratings based on 71 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Room was very clean, quality of mattress is good, quiet and good for sleep unlike some hotels too near to mosque with large prayer noise. Suggests improvement: 1) could have more choice of pillow as only thick fluffy in the room. 2)shower water pressure a bit low. 3) breakfast choice limited unlike wide popular choice in I-Hptel Baloi.
by A verified traveler
Posted 5 Apr 2024
staff are nice and polite
by A verified traveler
Posted 13 Mar 2024
The rooms are cleaned and spacious. Breakfast spread was good, except the area aircon not cold. Excellent staff like Kay who attended to our feedback. We had enjoyed our stay in this hotel.
Comment from Hotel Management
2 Apr 2024 by Maria Krisnasari-Cluster Digital Marketing Manager, Hotel Management
Dear Sheena,Thank you for sharing your experience with us. Kay is one of our best associates. It was also great to know that you enjoyed your stay. Looking forward to welcoming you back.
by A verified traveler
Posted 25 Feb 2024
Excellent Service. Friendly staff. Especially Kay make our morning breakfast enjoyable.
Comment from Hotel Management
2 Apr 2024 by Maria Krisnasari-Cluster Digital Marketing Manager, Hotel Management
Dear Jay,Thank you for the remark and compliment. Looking forward to welcoming you back.
by A verified traveler
Posted 3 Feb 2024
Excellent service by all staff who are very friendly and helpful. It was a joy to stay at this hotel
Comment from Hotel Management
2 Apr 2024 by Maria Krisnasari-Cluster Digital Marketing Manager, Hotel Management
Dear Manisah,Thank you for the review. We are glad that you enjoyed the stay. Have a great day and looking forward to welcoming you back.
by A verified traveler
Think twice
Posted 8 Jan 2024 on HotelsOnly few decent restaurants nearby. Not worth to pay for the breakfast as the food variety is less and not tempting. Everything are good except F&B
by A verified traveler
great BF menu and nice equiped hotel room
Posted 2 Jan 2024 on Hotelsnear to ferry terminal , short driving distance to other location to grand mall bcs mall
by A verified traveler
well deco hotel , gd BF range of mixed dishes
Posted 2 Jan 2024 on Hotelslocation near harbourbay by taxi
by A verified traveler
Posted 25 Dec 2023 on Hotels
We booked 2 rooms with selection of King size beds but upon check-in, the counter staffs advise that only 1 room is available with king size while another is a double single bed. After making us wait for quite awhile, they told us they managed to allocated as per our booking (king size beds for both rooms) only to find out later and to our dismay both rooms were actually double single beds instead. Not wanting to spoil our holiday we actually bear with it for our 3 days 2 nites there. Also the tv channel for my room always had issue with no signal, even after calling the staff it does not help at all, so basically I go without the tv in the my room. The worse scenario when we were being charged for tv channel fee for $700 for (another room) and we dont even know the channels need to be paid...It was definitely not a pleasant experiences for us and hope no one else shall experience the same.
by A verified traveler
Posted 10 Dec 2023 on Hotels
Overall it’s fine , very noisy from the street and the mosque early at 4am
