Ratings based on 54 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by Lim
Posted 18 Jul 2017 on Hotels
by Shirley
A nice short getaway
Posted 25 Jun 2017 on HotelsStayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
by Chee Khim
Posted 24 Jun 2017 on Hotels
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
by A verified traveler from SG
Staff made mistake and put blame on guest
Posted 19 Mar 2017Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!
Recommended
for Everyoneby A verified traveler from Singapore
Nice hotel near to BCS mall
Posted 3 Feb 2017
Pros: Location and service by the staffs.
Cons: The water heater.
Location: Nice supermarket at BCS and alot of nice chinese foods.
Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.
by A verified traveler from tn
Worst hotel ever
Posted 20 Dec 2016I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned
Recommended
for Everyoneby A verified traveler
Posted 4 Dec 2016
nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff
by A verified traveler
Posted 12 Nov 2016 on Hotels
by A verified traveler
It a clean hotel
Posted 14 Sep 2016 on HotelsI am stay there few times, it good location and free shuttle one way.
by Eros
Posted 11 Jul 2016 on Hotels
