Ratings based on 73 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Hotel was clean and breakfast option has variety.
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 31 Mar 2024
3rd time staying at this hotel . Really like the environment around there and of cos the service in the hotel .
by A verified traveler
Posted 31 Mar 2024
Bedsheets, cups, stirrers have stains. Missing of one coffee cup in 1 of our room. Shampoo n body wash did not refill. Toilet bowl smelly. Room has some weird smell. Bathroom no clothes hanger. Compilatory water should provide 4 bottles instead.
Overall non smoking rooms are acceptable. This hotel is accessible to many eatery, supermarts, massage etc
by A verified traveler
First timer
Posted 3 Mar 2024 on HotelsEverything was fine except the elevator and breakfast activity. Why one of the elevator was shutdown during peak hours @when there is two section time frame given for breakfast timing? The lacking of manpower during breakfast makes the area congested. Tables were not supply with napkin or tissue papers.
Comment from Hotel Management
5 Apr 2024 by Harry Purnawirawan, Hotel Management
Dear Saimon,Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience you experienced during your recent stay with us.Regarding the elevator issue during peak hours, we sincerely apologize for any inconvenience this caused. Our team strives to ensure all facilities are fully operational at all times, and we regret that we fell short in this instance. Rest assured, we are actively addressing the matter to prevent similar occurrences in the future.We also acknowledge your concerns regarding breakfast service. We understand the importance of a smooth and efficient dining experience for our guests, and we apologize for any inconvenience caused by the lack of manpower and the congestion in the breakfast area. Our team is working diligently to address staffing issues and improve the breakfast service to better accommodate our guests.Furthermore, we appreciate your feedback regarding the supply of napkins or tissue papers at the tables. This is certainly not the standard we strive to uphold, and we will ensure that our housekeeping team pays closer attention to such details in the future.Once again, we apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us as we continuously strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Regards,Operational Manager
by A verified traveler
Posted 2 Mar 2024 on Hotels
by A verified traveler
Posted 29 Feb 2024 on Hotels
by A verified traveler
Posted 31 Jan 2024
Aircon rooms didn’t works as it suppose to be ..
Comment from Hotel Management
2 Feb 2024 by Harry Purnawirawan (Operational Manager), Hotel Management
Dear Abd Halim,Thank you for bringing the issue with the air conditioning in your room to our attention. We sincerely apologize for any discomfort you experienced during your stay.Ensuring our guests' comfort is a top priority, and we regret that the air conditioning did not meet your expectations. Our maintenance team has been alerted to investigate and address the problem promptly to prevent any recurrence.Your feedback is invaluable in helping us improve, and we appreciate your patience. If your travels bring you back to our establishment, we would welcome the opportunity to provide you with a much more comfortable and enjoyable experience.Once again, we apologize for any inconvenience caused and thank you for your understanding.Regards,
by A verified traveler
Posted 21 Jan 2024
Clean and safe
by A verified traveler
Posted 6 Jan 2024 on Hotels
