Ratings based on 69 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 31 Mar 2024
3rd time staying at this hotel . Really like the environment around there and of cos the service in the hotel .
by A verified traveler
Posted 31 Mar 2024
Bedsheets, cups, stirrers have stains. Missing of one coffee cup in 1 of our room. Shampoo n body wash did not refill. Toilet bowl smelly. Room has some weird smell. Bathroom no clothes hanger. Compilatory water should provide 4 bottles instead.
Overall non smoking rooms are acceptable. This hotel is accessible to many eatery, supermarts, massage etc
by A verified traveler
Posted 31 Jan 2024
Aircon rooms didn’t works as it suppose to be ..
Comment from Hotel Management
2 Feb 2024 by Harry Purnawirawan (Operational Manager), Hotel Management
Dear Abd Halim,Thank you for bringing the issue with the air conditioning in your room to our attention. We sincerely apologize for any discomfort you experienced during your stay.Ensuring our guests' comfort is a top priority, and we regret that the air conditioning did not meet your expectations. Our maintenance team has been alerted to investigate and address the problem promptly to prevent any recurrence.Your feedback is invaluable in helping us improve, and we appreciate your patience. If your travels bring you back to our establishment, we would welcome the opportunity to provide you with a much more comfortable and enjoyable experience.Once again, we apologize for any inconvenience caused and thank you for your understanding.Regards,
by A verified traveler
Posted 21 Jan 2024
Clean and safe
by A verified traveler
Posted 6 Jan 2024 on Hotels
by A verified traveler
Posted 3 Jan 2024
Hotel only provides one room card for 2 person which is very inconvenient as both have to always travel together. Breakfast can be better in more varieties.
Comment from Hotel Management
2 Feb 2024 by Harry Purnawirawan (Operational Manager), Hotel Management
Dear Say Ping Eric,Thank you for taking the time to share your feedback with us. We truly appreciate your insights, as they help us identify areas for improvement.Regarding the room card situation, we apologize for any inconvenience caused. We understand the importance of flexibility and will certainly review our policy to see if adjustments can be made to better accommodate our guests' needs.Your comments about breakfast are duly noted, and we will work on expanding our menu to offer more variety. Guest satisfaction is our priority, and your feedback is invaluable in helping us enhance our services.We hope to have the opportunity to welcome you back in the future, so we can provide you with an improved experience that reflects our commitment to guest satisfaction.Regards,
by A verified traveler
Posted 31 Dec 2023
It’s pretty good
by A verified traveler
Posted 20 Dec 2023
Great location and good hotel to stay
by A verified traveler
Posted 17 Dec 2023 on Hotels
