Ratings based on 16 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from CAGUAS
Posted 8 May 2024
El servicio es malo.
Comment from Hotel Management
17 May 2024 by DG, Hotel Management
Estimado Sr Jaime,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Bata.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.Dieudonne BILLONG Director - ibis Bata
by A verified traveler
Posted 10 Sep 2023
To start on a positive note, the hotel lobby and restaurant looks clean and inviting. The staff was very polite. Also, the internet was quite stable and sheets and towels were clean. There were however, a few things that need more attention to detail and quality. For example, Extremely small and grainy tv. The TV screen is just bigger than a laptop screen. It smelled like mold in the hallway. Room floor was stained and always looked dirty. The phone in the room didn’t work so I couldn’t reach reception. Although the bathroom was quite clean, they need to do some deeper cleaning to remove some of the set in stains. Overall, since Ibis is a global chain you can expect it to kind of be the same everywhere you go so it’s dependable in that sense. It’s affordable and in a safe location.
by A verified traveler
Posted 15 Jul 2023 on Hotels
by A verified traveler
Posted 10 Dec 2019 on Hotels
Comment from Hotel Management
11 Dec 2019 by Solange BWAME, Hotel Management
Thank you very much for leaving these wonderful comments on hotels.com, we are delighted that you enjoyed your stay among us.
We look forward to welciming you very soon.
by A verified traveler
Posted 28 Jan 2019
Very professional team. Enjoyed my stay. Highly recommended.
Comment from Hotel Management
29 Jan 2019 by Solange BWAME, Hotel Management
Dear Guest,
We really appreciate your positif feedback, after your stay at Ibis Bata.
It will be a pleasure for my team and i to welciming you, for your next stay.
Kind Regards
Recommended
for Personal Eventby A verified traveler
Good!
Posted 15 Nov 2017 on HotelsGood value for money
Clean , good location
Good breakfast and helpful front desk
by A verified traveler
Roach-infested/Out of Service Elevator
Posted 25 Jan 2017
Pros: The view is great. The breakfast wasn't bad and the staff is friendly enough.
Cons: Get rid of the roaches; make sure the elevator works at all times and in the absence of a shuttle at least be able to call a cab for your guests.
Location: I am always on mission and have never had a chance to tour the city.
This hotel is disappointing. Unfortunately, it is one of your only options in Bata. It is roach-infested and the elevators didn't work while I was there. I have stayed at this hotel four or five times over the years and I have to admit that it is the first time that there have been issues with the elevator; however, in talking to a fellow guest, he told me that it was a common occurrence. I suggest that you choose rooms on the first of second floor, in case you have to make a climb for it. The roaches on the other hand, have always been there and it doesn't seem like they are going anywhere. In addition, there is not hotel shuttle and the hotel can't call you a cab so you better have a way to get to the airport. In terms of food, they have a pretty decent breakfast buffet, but the dinner menu is not great. Whatever you do, don't order the club sandwich, you will be sorely disappointed.
by Matthew
Top Notch Service
Posted 14 Feb 2013 on HotelsThe employees at this hotel offer top notch service. They are extremely kind and patient with foreigners and offer much advice for getting around Bata. Had they not helped me out I would have wasted a lot of money and time learning the ropes of the area. The breakfast buffet is very good and any dish from the restaurant is a sure thing. Try the lamb and pork in the pepper sauce. The rooms were clean and I never had any problems with anything. Not all employees speak English so brushing up on the Spanish, French or Fang is definitely in order.
by A verified traveler
Posted 19 Dec 2023
Super Lage an der langen Uferpromenade, auch wenn das eigentliche Zentrum eher zwei Steinwürfe entfernt ist
Schade, dass die Dachterrasse nicht genutzt wird
Verständigung problemlos auf spanisch, französisch oder englisch
kleiner Kühlschrank im Zimmer reicht für Getränke für die Nacht
by A verified traveler
Por debajo de las expectativas.
Posted 20 Nov 2023 on HotelsDurante la estancia surgieron distintos inconvenientes y aunque todos se solucionaron de forma satisfactoria, algunos como la limpieza tardaran más de lo razonable. Personal en general agradable, con alguna excepción. No vendría mal algún curso de formación en atención al cliente.
