Ratings based on 173 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Staff not very helpful
by A verified traveler
When service is bad or nonexistent
Posted 9 Jan 2024 on HotelsZero responsiveness from the front desk staff. We called and left a message to ask where to park our car and never received a call back. When I asked the staff, the woman became defensive and said that I never called. Another front desk clerk said she will look for a nearby restaurant for dinner and called back after an hour and a half, close to dinner time. Everyone from the staff seemed completely checked out.
by A verified traveler
Posted 19 Nov 2023
Hotel is a classy European hotel. Our room was spacious, nicely appointed, comfy bed and quality linens and pillows. Beautiful view of harbor.
Breakfast had a quality assortment of homemade breads, eggs, juices and coffee set in a beautiful space overlooking harbor. Wished we had stayed longer.
by A verified traveler from Gallargues-le-Montueux
Posted 23 Oct 2023
Very nice hotel with a beautifully view and friendly staff
by A verified traveler
Worth finding
Posted 16 Oct 2023 on HotelsTaxi couldn't get very close but it was worth the walk and exploring the citadel part of town to eventually find it.
by A verified traveler
Posted 1 Oct 2023
by A verified traveler
Posted 6 Sep 2023
We had a large room with a beautiful terrasse overlooking the ocean. The king size bed was super comfortable ! The staff was very friendly and helpful. We had a nice dinner at the hotel restaurant, again with a superb view overlooking the ocean! Everything we ordered was excellent. The portions are huge. We should have followed our instinct and order an appetizer and just one main plate to share.
The only drawback is the difficult access to the main entrance of the hotel. After turning around in circles with the car, we finally came to a dead-end road where we took out the luggage, walked to the hotel and went back parking at the Citadelle main public parking above. We did not find any mention of this difficult access from the hotel check-in instructions or in past reviews, so I thought i’d mention it for other travellers.
by A verified traveler from Palm Beach Gardens
Posted 9 Jul 2023 on Travelocity
THIS IS AN AMAZING HOTEL, I’D RECOMMEND TO ALL MY FRIENDS, GREAT PLACE
by A verified traveler
Posted 7 Jul 2023 on Orbitz
The staff were so kind and accommodating to us arriving late. They went out of their way to provide a meal and provide good conversation as well. The views from the rooms with a balcony are beautiful as well and the hotel is close to the lift down to the harbor. Parking is a public lot a short walk away. I highly recommend a stay here.
by A verified traveler
Posted 16 Jun 2023 on Hotels
