Ratings based on 282 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Property needs renovation and an upgrade
by A verified traveler
Posted 20 May 2024
Great overall stay
by A verified traveler
Posted 20 May 2024
Nasty!!! The worst hotel experience ever! I made a last-minute booking this morning and checked in just after 11 am. I went to the on-site restaurant, and the hostess charged my card USD$1,400.00 instead of $14.00. We went to the front desk to rectify it, and they said that they would apply the charge to my room bill instead (crazy, right?).
It's a holiday weekend, and waiting 3-5 business days to have the refund processed is gravely inconvenient since I leave the country on Monday. Afterwards, I returned to the room, and in the drawers were animal droppings, hair, and lots and lots of mold on the pillows and other surfaces, including the bathroom, which was a scene from a movie. The room is extremely disgusting and clearly does not uphold any health and safety standards. Absolutely wouldn't recommend - STAY CLEAR!!!
by A verified traveler
Posted 18 May 2024
The resort needed updating of all areas. For example. The pool was patched up with different tile, many tiles were still cracked. The pool needed to be cleaned more often. We skimmed the pool everyday ourselves and picked up bottle caps off the bottom of the pool. The rooms were old and needed either a deep clean or new tiling in bathroom. The room smelled of old cigarettes when we first got there as if it had once been a smoking room.
We were upgraded to a suite. The room had been extended out for the kitchen where the balcony has previously been. They left just enough room for two chairs on the side of the room for a balcony. It was disappointing not to have a balcony to sit out and enjoy the ocean view and sounds which is why I had booked there. The drainage hole that was from the area that was now the kitchen/previous balcony had bags stuffed in it.
There were a lot of stairs in the walkway from the entrance of the resort to the rooms and down to the restaurant that was very close.
Room service was every other day and you received one towel per person to last the 2 days! When we asked for more, we were told that they did not have extras but after being persistent, we did receive a few extras, which was helpful and we hoarded them. After the 2nd room service day, we received no towels and had to use those extras and some pool towels (also scarce) to shower. This was a huge sacrifice for our family who will take1-2 showers a day on vacation in a hot country.
by A verified traveler
Posted 5 May 2024
I like the view and the dolphins. I dislike the lack of supplies such as a broom & dust pan, no paper towel , no hand soap, I had to beg for towels . The pillows on bed were horrible. There were an iron board but no iron had to ask for that . My list of dislike shouldn’t have been & these thing must be provided to your guests moving forward.
by A verified traveler
Posted 30 Apr 2024
It wasn't busy. It had easy access to a restaurant, where you could get breakfast, lunch and dinner. The beach was also on the doorstep.
On arrival we were offered 2 rooms, one of which was in a very poor condition. It didn't look clean and the louvre windows couldn't close. We were immediately offered another room which was definitely in a better condition. The rooms did not have a fridge or a safe. We stayed for 7 nights and the rooms were only cleaned twice.
Both rooms had problems with the locks. We reported it on the very first day of our arrival and was told it would be sorted by the Monday. This wasn't done. We struggled every day with locking the rooms. This hotel has real potential if managed properly. Could of scored much higher.
by A verified traveler
Posted 10 Apr 2024
It's a very nice place for the price, I truly would recommend it. My only thing is that the room should have a small fridge to keep a drink or water cool and a hot water pot if you want a hot tea or coffee.
by A verified traveler
Posted 7 Apr 2024
The online pics looked acceptable. I didn’t expect a 5 star experience. I would be here 1 night before I moved to my resort for 7 days. I booked the room for one night at $106. The website said there were a few room avai. I reserved one immediately. I thought thats a good sign. It’s at the end of road & people are selling bbq chicken from their garage. The attendant was nice & took my luggage to my room. I gave him a very generous tip. The room was basic and I knew that when I booked it. The a/c works very well. The bed isn’t comfy, front door will not close completely & there is a makeshift lock that has been added. I carried a piece of luggage w all of my valuables to the beach. The internet is terrible. Im sitting on a bench by the office to get internet. Nowhere to get soft drinks or water and no markets near. I’m ready to get to my resort tomorrow. I was hoping to get a bit of local hospitality here. I’m disappointed and thirsty. Chickens are loose everywhere on the property.
by A verified traveler
Posted 14 Mar 2024 on Hotels
by A verified traveler
Posted 17 Feb 2024
Flush dosen't work.
Wifi didn't work at all.
Nobody to help with the bags.
Not a great experience.
