Ratings based on 453 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Bellport

Posted 10 Jun 2024
My experience was terrible. They were not clean. They were not nice. They were not accommodating. The whole experience was terrible and I would never look back. They were not helpful when I needed help all in all it was just a very bad experience. They were rude.
Comment from Hotel Management
10 Jun 2024 by Cheema, Hotel Management
Thank you for taking the time to tell us about your experience at the Holiday Inn Basingstoke. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Holiday Inn, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Duty ManagerSikandar Cheema
2 out of 5
by A verified traveler

Posted 27 May 2024
It is a property that is good for an overnight stay as has reception open 24/7 and is close to freeway.
Comment from Hotel Management
10 Jun 2024 by Cheema, Hotel Management
Thank you for taking the time to tell us about your experience at the Holiday Inn Basingstoke.I look forward to welcoming you back in the near future.Sincerely,Duty ManagerSikandar Cheema
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Apr 2024
5 out of 5
by A verified traveler

Posted 21 Apr 2024
very good
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Apr 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Mar 2024 on Hotels
2 out of 5
by A verified traveler

Posted 12 Mar 2024 on Hotels
Very tired and dated rooms Cold restaurant and slow service Won’t be using again I’m afraid
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Mar 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Mar 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Feb 2024 on Hotels
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