Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Staff is great
Comment from Hotel Management
18 May 2024 by Ibis Budget Basel City, Hotel Management
Dear Shui Han Viola, Thank you for your kind words regarding our staff. We are delighted to hear that you had a positive experience with us. Our team always strives to provide excellent service to all our guests. Should you need anything during your next visit, please do not hesitate to let us know. Team Ibis Budget Basel City
by A verified traveler
Posted 16 May 2024
Convenient location
Comment from Hotel Management
16 May 2024 by IBIS BUDGET BASEL CITY, Hotel Management
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards
by A verified traveler
Posted 8 May 2024
The front desk staff were very helpful and welcoming. The room was kept clean and the facilities were exceptionally splendid.
Comment from Hotel Management
13 May 2024 by the Ibis Budget Team, Hotel Management
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards
by A verified traveler
Posted 29 Apr 2024
Small room , good for a budget. Staff was more than helpful.
Comment from Hotel Management
30 Apr 2024 by Ibis Budget Basel City, Hotel Management
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Ibis Budget Basel City, Hotel Management
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards
by A verified traveler from Bishops Stortford
Posted 6 Apr 2024
Budget hotel - up to 3 max in a room (single bunk above a double) - we needed 2 for a family of five. Fine for an overnight stay close to airport to catch an early flight. Rooms are small as you would expect for a budget hotel. Shower gel provided. WC doors do not have a latch and door only partial height. We used the car park - easier and more space in the second basement level (-2) cost CHF19. Lift access to rooms.
Comment from Hotel Management
7 Apr 2024 by ibis Budget Basel City, Hotel Management
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards
by A verified traveler
Posted 23 Mar 2024
This hotel was very affordable and extremely convenient for travel into the city. The hotel provided us with a Basel pass offering free travel and half price on many sights!
The staff were exceptional. They were friendly and helpful.
The breakfast was great with a good choice .
Would stay here again
Comment from Hotel Management
23 Mar 2024 by Ibis Budget Basel City, Hotel Management
Good morning, dear guest, thank you for your review, we are pleased that your experience at our hotel met all your expectations, and we look forward to welcoming you to our hotel and wish you a good day.Ibis Budget Basel City
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Ibis Budget Basel City, Hotel Management
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards
by A verified traveler
Posted 18 Mar 2024
helpful staff and good location
Comment from Hotel Management
18 Mar 2024 by Ibis Budget Basel City, Hotel Management
Dear guest, we very much appreciate your rate regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team
by A verified traveler
Posted 13 Mar 2024
This is a budget hotel, more suited to younger people and backpackers or as a simple overnight stay. Breakfast was plentiful and varied but average. The lack of tea making facility in room is a negative for older people, especially at night, also lack of telephone in room.The room was overly hot with no possibility of cooling as the window could not be opened and lowering the thermostat did not help. The staff were friendly, courteous and very helpful. For €30 per night more, a 4 star hotel in Strasbourg is much better value.
Comment from Hotel Management
13 Mar 2024 by Ibis Budget Basel City, Hotel Management
Dear guest, we thank you very much for taking the time to write us after your stay at the ibis budget Basel City, and we sincerely regret that the services provided did not meet your expectations. We apologize for the inconvenience this caused. The hotels of the Ibis Budget brand do everything in their power to offer you the best quality of service for each of your stays. Your opinion is therefore of the greatest interest to us. All our amenities, furnishing, toiletries etc. are standard for the ibis budget brand. In case you wish to stay in a more upscale hotel with larger rooms, please check out the AccorHotels website. We offer several brands in Basel with larger rooms and other amenities. Prices vary per location, brand and seasonality. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, your ibis budget Basel City team.
