Ratings based on 434 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Staff was fantastic. Could use some updates to the property, but it was very clean and nice.
by A verified traveler
Posted 7 May 2024
Staff was very friendly and helpful
by A verified traveler
Posted 31 Mar 2024
It wasn’t a great stay. We didn’t have hot water the first day, and the ventilation system seemed out of service for the 3 days. We stayed end of March, and room temperature climbed to 27C every night. We kept windows open during the day to cool the room, but it wasn’t possible at night due to the traffic.
At these heatwave level temperatures, it was difficult to get babies to sleep. Even though the staff knew about issues, they didn’t offer options or to relocate.
Otherwise, the property is clean.
Comment from Hotel Management
20 Apr 2024 by FO, Hotel Management
Dear guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the lack of hot water on the first day and the ventilation system being out of service for the duration of your visit. We understand how uncomfortable and frustrating these issues must have been, especially with young children.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we were unable to provide you with a more pleasant experience. We apologize for any inconvenience caused by the room temperature reaching uncomfortable levels, and we regret that our staff did not offer alternative solutions or the option to relocate to a different room.Please know that we take your feedback seriously, and we will use it to address and improve upon the issues you encountered to ensure that they do not happen again in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much improved stay in the future. If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to contact us directly.Warm regards,FO
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Hennadii Yerchenko, Hotel Management
Dear Mustafa,Thank you so much for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Hennadii YerchenkoFront Desk TeamHotel Metropol
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by FO, Hotel Management
Dear Guest, Thank you for providing your rating. We're pleased to see that your overall experience was positive. If you have any specific feedback or suggestions on how we can improve and earn a higher rating next time, please feel free to share. We value your input and strive to make each guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you again in the future. Safe travels!FO
by A verified traveler
Posted 29 Dec 2023 on Wotif
The property is very centrally located and easy to go to everywhere. Close to the main train station.
Comment from Hotel Management
28 Jan 2024 by FO, Hotel Management
Dear Guest, Thank you for sharing your feedback. It's great to hear that you found the property to be centrally located and convenient for exploring the area. If you have any more details or specific comments about your experience, feel free to share. We aim to provide a comfortable and enjoyable stay for all guests, and your input is valuable. If you have any other questions or if there's anything else we can assist you with, please let us know. Safe travels!,Kind regards, FO
by A verified traveler from Fenwick
Posted 26 Dec 2023
Comment from Hotel Management
28 Jan 2024 by FO , Hotel Management
Lieber Gast,Vielen Dank für Ihre Bewertung! Wenn Sie spezifisches Feedback oder Anmerkungen haben, die uns helfen könnten, unseren Service zu verbessern, würden wir uns freuen, davon zu hören. Ihre Zufriedenheit ist uns wichtig. Falls Sie weitere Fragen oder Anliegen haben, stehe ich Ihnen gerne zur Verfügung.Freundliche GrüsseFO
by A verified traveler
Posted 24 Dec 2023
Great hotel, fit for my purposes as. Convenient and near to transport. Would definitely stay here again.
Comment from Hotel Management
28 Jan 2024 by FO, Hotel Management
Dear guest,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our hotel met your expectations and was convenient for your purposes. It's fantastic to know that you would consider staying with us again.We appreciate your support, and we look forward to welcoming you back on your next visit. If you have any specific suggestions or preferences for your future stays, please don't hesitate to let us know. We aim to provide a great experience for our guests, and your input is valuable in achieving that goal.Safe travels, and we hope to see you soon!Best regards,FO
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
28 Jan 2024 by FO, Hotel Management
Dear Guest, Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any comments you'd like to share, feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Kind regards, FO
by A verified traveler from Belle Harbor
Posted 7 Dec 2023
The entrance is up a flight of stairs, so be prepared if you have heavy suitcases. There is no one available to help.
Comment from Hotel Management
28 Jan 2024 by FO, Hotel Management
Dear guest,Thank you for providing feedback about your stay at Hotel Euler. We appreciate your observation about the entrance involving a flight of stairs and the potential challenge for guests with heavy suitcases. It's valuable information for future guests to be aware of, and we appreciate your sharing this detail.If there's anything else you would like to share or if you have specific suggestions, please feel free to let us know. We aim to enhance our guests' experience, and your input is important.We hope you enjoyed your stay overall, and we look forward to welcoming you again if your travels bring you back to Basel.Best regards,FO
