Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The location we good but no ironing board in the room and no ice machine on the floor was inconvenient for my lifestyle.
Comment from Hotel Management
4 Jun 2024 by Julia Kölzer, Hotel Management
Dear CedricThank you for your honest feedback. We are sorry to see that we could not entirely meet your expectations. We offer an ironing room; ice can be obtained 24/7 at the hotelbar. We apologize for having caused inconveniences. Best regardsJulia Kölzer
by A verified traveler
Posted 29 May 2024
Great location, close to public transportation, comfortable bed, good shower.
Comment from Hotel Management
4 Jun 2024 by Julia Kölzer, Hotel Management
Dear JeffThank you for your positive rating. We are happy to see, that you enjoyed staying with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Julia Kölzer, Hotel Management
Dear KrikourThank you so much for your great feedback. We are happy to see that you enjoyed staying with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Julia Kölzer, Hotel Management
Dear guestThank you for your positive feedback. We are happy to see that you enjoyed your stay with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
10 Jan 2024 by Julia Kölzer, Hotel Management
Lieber RichardVielen Dank für das hervorragende Feedback. Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen. Herzliche GrüsseJulia Kölzer
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Julia Kölzer, Hotel Management
Dear AmelThank you for your positive rating. We are happy to see that you enjoyed staying with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer
by A verified traveler
Great hotel.
Posted 13 Dec 2023 on HotelsOur stay was perfect. Location is very good to access the city centre by foot or they will supply a free travel permit for the duration of your visit on all public transport.
When you come from the airport you don't need to buy a bus ticket to your hotel as your hotel reservation entitles you to free travel.
Over all great experience with and in the hotel. Will stay again.
Comment from Hotel Management
15 Dec 2023 by Hussein Ali, Hotel Management
Dear MirceaThank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.We hope that we may soon welcome you againSincere regards from Basel
by A verified traveler
Posted 13 Oct 2023
Friendly staff, good breakfast selection and comfortable room. However it can be very noisy if you don’t close the window.
Comment from Hotel Management
17 Oct 2023 by Julia Kölzer, Hotel Management
Dear IHThank you for your review. We are sorry to see that you experienced inconveniences due to the street outside. For a possible next stay we recommend to book one of our Superior rooms, which are located on the more quiet garden side of the hotel. We hope to see you again. Best regardsJulia Kölzer
by A verified traveler
Posted 2 Oct 2023
Excellent room, and a fabulous buffet breakfast, well worth paying for.
Hotel is a leisurely half hour walk to the river and old town, but the are is safe to walk even after dark.
Comment from Hotel Management
3 Oct 2023 by Hussein Ali, Hotel Management
Dear guestThank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.We hope that we may soon welcome you againSincere regards from Basel
by A verified traveler
Posted 28 Sep 2023 on Orbitz
Everything met our expectations. Ther was nothing to be disappointed with
Comment from Hotel Management
3 Oct 2023 by Hussein Ali, Hotel Management
Dear KostantinThank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.We hope that we may soon welcome you againSincere regards from Basel
