Ratings based on 28 Verified Reviews
2.9 Room cleanliness
2.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
N
by A verified traveler from London
Posted 6 Mar 2024
As a regular customer this visit was very disappointing - no water bottles in the room, vending machines empty & never restocked during our 4-day stay, reception floor looked like it needed a clean. Also the cash box at the tea/coffee station had been broken into. No staff seen during my stay either…
by A verified traveler
Very bad option
Posted 22 Oct 2023 on HotelsSelf check-in hotel, which was not user friendly. Multiple emails sent , but not check-in details. Hotel was very run down with strange furniture and a random dirty storage room in the penthouse suite....very strange. Curtains were not blackout and wi dows not preventing noise.
by A verified traveler
Posted 23 Mar 2023 on Hotels
by A verified traveler
Nice warm stay in December
Posted 9 Dec 2022 on HotelsA little information for fellow travellers: If you are planning to stay here make sure you (a) get your Basel card and front door access code by email (b) Number 50 bus will take you from the airport to the main train station (free with your Basel card). Take the number 8 tram to Kaserne (the hotel is just 50 metres from this stop (again free with Basel card). C) You will need your front door code to enter the lobby and you will need a qr code or be cozy booking reference to get your room ( If you book with Hotels . Com you will NOT be sent either. You MUST get in touch with Be cozy in advance to get this reference. To be fair, their live chat and email responses are quick.
Once in, the room is basic but the bedding, towels etc are clean. The heating and shower are great. Location wise the hotel is just across the river from the old town and there are a few very nice restaurants nearby.
by A verified traveler
Posted 23 Sep 2022 on Hotels
by A verified traveler
Posted 9 Sep 2022
by A verified traveler
Posted 2 Aug 2022
This was the worst hotel I’ve ever been to, with atrocious customer service. It started as soon as we got there, when it took 20 min (as opposed to the promised 5) to get the code to enter our room. Then, we had trouble getting Basel cards. Bafflingly, the hotel claimed they didn’t have my name and birthday, despite the fact that I gave them this info not an hour before during check in. Instead, I got a WhatsApp from a total stranger asking me for my information. Even after I gave it, I never got a Basel card. It was not worth it to bring it back up because the last thing I wanted was to give more info to a stranger who did not seem to understand why I found this interaction unprofessional and confusing.
The real problem was the room. The shower did not work and sprayed into the bathroom.The room was covered in dead bugs. The hand towels were covered in dead bugs. Live bugs still covered the ceiling. It clearly had not been cleaned prior to our arrival.
We suffered through a night. When we woke up, the problem was even worse. There were even more bugs. We sent videos to the help team. While they offered to change our room and refund our first night, they refused to give us a refund because “the weather causes bugs”. Why would a new room help if the issue was the weather? Why don't other hotels have this problem? It is nonsensical. I ate the cost and stayed at a clean hotel. I have no confidence in this place and will never stay at any Becozy pop up hotel again. DO NOT COME
by A verified traveler
Not a great experience
Posted 28 May 2022 on HotelsCommunication regarding how to check-in (even enter the building) was not good. The assumption that we all have access to all our email accounts at all times or that emails happen instantaneously caused me big trouble. I was very lucky that my wife was home and that I could get a wi-fi signal so I could face time her and she was able to play middleman was the only reason i got in at all. It sucked and it took hours. There is no AC and the room temperature was sauna-like. Noise from the street was terrible as you had to leave the window open for the room to cool down at all during the night. I would not return, ever.
by A verified traveler
Posted 22 May 2024
Close to city center
