Ratings based on 988 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
If you book online, there should be clear instructions regarding additional deposits. I booked a room online, tried to call the hotel to report I wouldn’t be able to check in until late, but there wasn’t an option to leave a message and no one answered the phone for 20 minutes. When I checked in at 2 am, they told me I needed an additional $200, then changed to $300 deposit. I didn’t have my credit card on purpose, as no one mentioned I needed a deposit and they REFUSED me accommodations and of course, no refund on the original booking. If your policy is to have a deposit paid, this needs to be clearly stated once you book.
No one should be refused who has booked online. This policy is terrible and so is your business model. You should be ashamed of yourselves.
by A verified traveler
Posted 14 May 2024
Pool wasn’t available for a bit hot tub wasn’t opened.
Fridge wasn’t working they had to replace it and blow dryer was only giving cold air. When asked to get a new one was told maintenance isn’t there to call tomorrow. (Why couldn’t they get it from another room and switch it out) by this point my hair was soaking wet
Comment from Hotel Management
16 May 2024 by Guest Service Manager, Hotel Management
Hello Jordana,I'm sorry to hear about your disappointing experience. It sounds like there were multiple issues that impacted your stay. The unavailability of amenities like the pool, hot tub, and functioning fridge, along with a faulty blow dryer, must have been frustrating. It's understandable that you expected better responsiveness from the staff, especially when it came to basic amenities. Your feedback highlights areas where the hotel could improve its service and communication to ensure a more pleasant stay for guests in the future.Thank you
by A verified traveler
Posted 12 May 2024
I didn’t like the fact the the hot tub was closed. The breakfast buffet was not offered. Hotel cleanliness was not great.
Comment from Hotel Management
12 May 2024 by Guest Service Manager, Hotel Management
Dear John,We sincerely apologize for the inconvenience caused by the closure of the hot tub during your stay. Our team understands the disappointment this may have caused, and we're truly sorry for any disruption to your plans.To make amends for this unexpected maintenance issue, we provided additional inclusions to enhance your experience. Your feedback regarding the cleanliness is duly noted, and we assure you that we are taking steps to address these concerns promptly.Thank you
by A verified traveler
Posted 3 May 2024
Comfortable stay
Comment from Hotel Management
6 May 2024 by Guest Service Manager, Hotel Management
Hello Charles,Thank you for your positive feedback.Hope to welcome you again soon.Thank you,
by A verified traveler
Posted 2 May 2024
When arriving the front desk gentleman was kind
When we got to our room the floor was not clean as it seemed like they just vacuumed high walled areas
Skirt of the bed had white stains on it
Paint was peeling from the ceiling of the bathroom and the bed was broken we had to sleep with our head at the foot of the bed
This use to be one of our favourite hotels
Comment from Hotel Management
12 May 2024 by Guest Service Manager, Hotel Management
Dear Kathy,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we'll address these issues immediately to ensure they don't recur. Please accept our sincerest apologies for falling short of your expectations. We value your loyalty and hope to have the opportunity to regain your trust on your next visit. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Apr 2024
Lots of people smoking around exits. Garbage all over like apple cores and wrappers.
No Tylenol at front desk. Staff were not friendly. Pool appears green.
Room is good. Appears to have clean sheets and ample towels.
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Hello Karie,Thank you for taking time to provide your feedback about your experience.I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,
by A verified traveler
Posted 19 Apr 2024
Nice place to stay.
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Hello Ray,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
by A verified traveler
Posted 15 Apr 2024
The folks that worked there all AMAZING!!
Great staff - they seemed really well trained and eager to help!!! Just can't get over how amazing they really were!!
Helpful and just worked so hard to please our Lions members. Really appreciated!
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Hello Anastasia,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Guest Service Manager, Hotel Management
Hello Carolyn,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Guest Service Manager, Hotel Management
Hello Connie, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
