Ratings based on 984 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Lots of people smoking around exits. Garbage all over like apple cores and wrappers.
No Tylenol at front desk. Staff were not friendly. Pool appears green.
Room is good. Appears to have clean sheets and ample towels.
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Hello Karie,Thank you for taking time to provide your feedback about your experience.I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,
by A verified traveler
Posted 19 Apr 2024
Nice place to stay.
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Hello Ray,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
by A verified traveler
Posted 15 Apr 2024
The folks that worked there all AMAZING!!
Great staff - they seemed really well trained and eager to help!!! Just can't get over how amazing they really were!!
Helpful and just worked so hard to please our Lions members. Really appreciated!
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Hello Anastasia,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Guest Service Manager, Hotel Management
Hello Carolyn,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Guest Service Manager, Hotel Management
Hello Connie, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
by A verified traveler
Posted 31 Mar 2024
There was a new guy working the front desk, and he wasn’t very pleasant to deal with
Comment from Hotel Management
31 Mar 2024 by Guest Service Manager, Hotel Management
Hello Shawn,We apologize for the inconvenience caused by our new front desk staff member. We will address this issue promptly to ensure a pleasant experience for all our guests.
by A verified traveler
Posted 25 Mar 2024
The washroom was not clean, walls had debris stuck on them. When using thenshower thebwater stood in the tub rather then draining.
Comment from Hotel Management
31 Mar 2024 by Guest Service Manager, Hotel Management
Hello Rebecca,We sincerely apologize for the inconvenience you experienced with the cleanliness and drainage in the washroom. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Guest Service Manager, Hotel Management
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,
by A verified traveler
Posted 17 Mar 2024
Easy Highway access, conveniently located to family and friends.
Hotel needs an upgrade in some areas, our bathroom paint was peeling off the ceiling from a lack of ventilation for shower but the room was clean and quiet.
Comment from Hotel Management
22 Mar 2024 by Guest Service Manager, Hotel Management
Thank you for your feedback. We're glad to hear you found our location convenient and enjoyed a clean and quiet room. We apologize for the bathroom issue and will address it promptly. We appreciate your understanding and hope to welcome you back for an improved experience. Safe travels!
by A verified traveler
Posted 11 Mar 2024
Staff fly in the place is terribly dirty
Comment from Hotel Management
22 Mar 2024 by Guest Service Manager, Hotel Management
I sincerely apologize for the inconvenience caused by the cleanliness issue in your room. Please be assured that we will address this immediately. Your comfort and satisfaction are our top priorities, and we appreciate your feedback to help us improve. Thank you for bringing this to our attention.
