Ratings based on 763 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The hotel was very nice. I will stay there again
Comment from Hotel Management
14 May 2024 by Sr Michael, Hotel Management
Good morning Mr Michael, thank you for taking the time to answer the survey. We are pleased to know that your stay at the hotel was pleasant and that you liked the hotel. We strive to ensure that all our guests have excellent experiences.It would be a great pleasure for us to welcome you again, we hope you visit us soon.Best regards, Team NH Collection Smartsuites Barranquilla.
by A verified traveler
Posted 9 May 2024
Me quedé en este hotel en un viaje de trabajo, está muy bien ubicado con restaurantes “walking distance” , el área es segura, el hotel tiene unos cuantos ańos y las instalaciones no son las más nuevas, pero está ok
Comment from Hotel Management
10 May 2024 by Sra Juliana, Hotel Management
Buenos días Sra Juliana, gracias por tomarse el tiempo de responder la encuesta. Valoramos todas las opiniones y comentarios de nuestros huespedes ya que estos nos permiten guiarnos y mejorar constantemente. Cordialmente, Team NH Collection
by A verified traveler
Posted 4 May 2024
15-Year-old property that's never been renovated. DIRTY is the best word to described just about everything, but especially the room. Dirty curtains, carpets, floors, dust everywhere, old damaged furniture, hot water was Luke warm. Should be a regular NH, not "Collection" (that's an insult to the brand!). For NH to brand this as a Collection hotel is pure marketing. GREAT STAFF, super friendly & very attentive. Good breakfast buffet, tiny gym.
Comment from Hotel Management
14 May 2024 by Mr Eric, Hotel Management
Good morning Mr Eric, we appreciate you taking the time to answer the survey. Thank you also for highlighting the attention of our staff, we are always available to our guests.On behalf of the entire team we regret the inconveniences experienced during your stay at the hotel and we want you to know that we take all your comments and opinions very seriously and take into account because these are what allow us to guide ourselves and devise ways to improve.Best regards, Team NH
by A verified traveler
Posted 28 Apr 2024
Me encantoooo belloooo y todo el mundo muy amigables
Comment from Hotel Management
29 Apr 2024 by Sr Nelson, Hotel Management
Buenos días Sr Nelson, le agradecemos por tomarse el tiempo de valorarnos, para nosotros son muy importantes todas las opiniones. Gracias también por resaltar la buena atención del personal. Estamos encantados de saber que tuvo una excelente estancia en el hotel. Nos esforzamos por generar buenas experiencias a todos nuestros huespedes. Esperamos volver a recibirlo pronto, sería todo un gusto. Cordialmente, Team NH Collection Smartsuites Barranquilla.
by A verified traveler
Posted 27 Apr 2024
La propiedad esta ubicada en un lugar muy conveniente, cerca de muy buenos restaurantes inclusive el del hotel, cerca de excelentes centros comerciales. No hay que utilizar los taxis de la calle por que tiene una flota de autos que te pueden llevar a todos los lugares ( son un poco mas caro que el taxi normal pero vale la pena ) El desayuno es excelente mucha , variedad de frutas, jugos , quesos, fiambres y panes. El servicio de las meseras y cocineras es excelente.
Recomiendo este hotel.
Comment from Hotel Management
29 Apr 2024 by Sr Alvaro, Hotel Management
Buenas tardes Sr Alvaro, muchas gracias por comentarnos sobre su experiencia en nuestro hotel. Agradecemos también por resaltar el servicio de nuestro personal, siempre nos esforzamos para que todos nuestros huepedes tengan buenas experiencias. Estamos felices de saber que el hotel haya sido de su agrado y que disfrutó la estancia. Para nosotros sería todo un placer volver a recibirlo pronto. Cordialmente, Team NH Collection
by A verified traveler
Posted 27 Apr 2024
Beds are hard, feels like sleeping on the floor.
Weird smell on towels.
Toilet, shower and sink; clogged. Toilet needs to be flushed multiple times.
Only 2 toilet paper, you would have to ask for room service for more or call reception.
The pool was dirty.
Breakfast buffet, everything is cold; eggs, pancakes, mini meat empanadas and only one toaster available, having to wait along time when large groups; too many inconveniences.
Coffee was good.
Room was clean.
Elevator worked great, need room key to access.
The hotel is in a great area, McDonald’s across the street, recommend Henry’s place if you want to a few drinks and good food full menu.
A lot of nice restaurants in the area.
Comment from Hotel Management
10 May 2024 by Mrs Nancy, Hotel Management
Good morning Mrs. Nancy, we thank you for taking the time to respond to the survey.On behalf of the entire team we apologize for the inconveniences that occurred during your stay and we will take note of all your comments as these allow us to improve and are a guide to achieving greater guest satisfaction.Best regards, Team NH
by A verified traveler from Miami
Posted 19 Apr 2024
“The hotel room was disappointing due to an uncomfortable bed and excessive noise from the street. It made for a restless night’s sleep, detracting from an otherwise potentially pleasant stay.”
Comment from Hotel Management
22 Apr 2024 by Mrs Myrna, Hotel Management
Good morning, we thank you for taking the time to rate us and comment on your experience at the hotel. We regret the inconvenience that occurred. We inform you that the mattress change is already taking place and we hope that on your next visit you can enjoy them.Best Regards, Team NH.
by A verified traveler
Posted 13 Mar 2024
The hotel was spotless, the staff was super, the location was convenient to everything. I will return.
Comment from Hotel Management
15 Mar 2024 by Mrs Joseph, Hotel Management
Good morning Mrs Joseph thank you for taking the time to answer this survey. We are pleased to know that your stay at the hotel was good and that the service provided was to your liking. We hope you come back soon. Best Regards, Team NH Collection Smartsuites Barranquilla.
by A verified traveler
Posted 9 Mar 2024
Super nice place to go
Comment from Hotel Management
15 Mar 2024 by Ms Ines, Hotel Management
Good morning Ms Ines, thank you for taking the time to answer the survey. We are pleased to know that the hotel was to your liking. We will be more than happy to welcome you again soon. Best Regards, Team NH Collection Royal Smartsuites Barranquilla.
by A verified traveler
Posted 9 Mar 2024
Está bien excepto el upgrade
Comment from Hotel Management
18 Mar 2024 by Sr Alberto, Hotel Management
Buenas tardes Sr Alberto, muchas gracias por tomarse el tiempo de responder la encuesta. Tomaremos nota de todos sus comentarios ya que son muy importantes para nosotros y nos permiten mejorar. Cordialmente, Team NH Collection Smartsuites Barranquilla.
