Ratings based on 413 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 5 Jun 2024
very good
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 16 Apr 2024
Staff
by A verified traveler
Posted 13 Apr 2024
First the room was different in the picture they say I have to choose between the deluxe room from interior or exterior but in the page only apear one the exterior and they give me the interior because I do make the chose.the WiFi never worked in the tv and the cable not all the time has signal .the hot water is cool .the floor in the room to bad condition.
by A verified traveler
Posted 22 Mar 2024
DO NOT BOOK. Stains, hair, particles, and dirt on sheets. Dirty floors, poor lighting, dirty shower curtains, towels ripped at the seam. Hallway tiles cracked, and lifted. It's dusty, the restaurant dirty, broken window, dirty vents. I was in Rm 419, the first night I asked for clean sheets to change them myself, then I was moved to Queen Mary Suite, sheets had pen marks and better bathroom, I was there the next day all morning, asked for an iron and never received it, then I left. At 6pm they called me to change rooms. Had to cancel my plans. The hotel mgmnt moved me back to rm 419 after a "deep cleaning." The only improvement was the shower curtain, and towels. I removed the covers in front of them and there was hair and debri. By that time I had brought my own sheets. I paid $150USD per night for this dirty old place. Don't do it for the breakfast, the best part of the breafast was the service from Jose. To top it off, the last two days of Carnival there were parades viewable from the balcony. I asked for the key many times, they couldn't find then, ended up breaking the door open, I literally got to see the last 2 min of the last parade. I left that night, i was done with them. The best part, Karina - hskpr and Rafael - bellhop, the deserve 7 stars. I stayed at a 5 star hotel nearby, only paid $37USD per night!!! Not worth it.
by A verified traveler
Posted 21 Mar 2024
The rooms are really old and the bathrooms needed an upgrade. We request to change our room and they did. However when we change rooms there were some of our stuff missing and they did not respond for them. The laundry is another down. I send my linen pajamas to be dry cleand and the laundry them. My wife request a shirt to be ironed and they returned in a bag. The breakfast, that is not included, is poor and tasteless. The rooms are noisy and the sites around are dirty. In other words I don't recommend this hotel
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 4 Mar 2024
Me sentí como en la realeza como ellos ponen en un letrero súper serviciales y agradables todas las personas que me atendieron el trato y el interés que ponen en sus huéspedes para que tengan una estancia inolvidable,los felicitos
