Ratings based on 16 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024
We paid pesos for one night and left room was horrid had to fix toilet so it would flush sink and mirrors were filthy shower had one tap working it was neither hot or cold I have no idea where the pr0m0 pictures came from but not in the room we were in totally unacceptable now you are charging for no show i want my money refunded
by A verified traveler
Posted 4 Mar 2023
Rooms were smelly, termite infested, custains dirty, pictures on Expedia are not what the hotel really is. I wouldn't recommend this hotel to anyone.
by A verified traveler
disgusting
Posted 1 Feb 2021 on Hotelswe never have experienced such a filthy, unhealthy hotel . Hotels.com not checkin hotels that are totally a health hazard Me and my wife got sick and got allergic allergies from the contamination of the three rooms we tried the first room was full of ants and insects the toilet would not flush, the second room the bath room floor soaked thirty water. the third room the same.Horrible rueined our vacation.
by A verified traveler
Posted 8 Aug 2023
Es una propiedad muy vieja no tiene aire acondicionado ni T.V.
by A verified traveler
Descepcionante
Posted 27 Jun 2023 on HotelsLas fotos publicadas del hotel son de cuando lo inaguraron, porque actualmente esta en estado de deterioro muy grave, la piscina sucia, sin azulejo, las habitaciones los ventiladores no funcionaban, tiene goteras. Lamentablemente yo no lo recomiendo.
Comment from Hotel Management
5 Jul 2023 by Ava, Hotel Management
¡Hola, Maria! Lamentamos ver que no está satisfecho con nuestros servicios. Tenga la seguridad, nos esforzaremos día y noche para asegurarse de que sus futuras visitas son más cómodas y relajantes por delante. Saludos, Ava
by A verified traveler
Posted 16 May 2023 on Hotels
Comment from Hotel Management
24 Jun 2023 by Lisa, Hotel Management
Hi, Erasmo! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
by A verified traveler from SEATTLE
Posted 15 May 2023
Bad
Comment from Hotel Management
24 Jun 2023 by Lisa, Hotel Management
We are extremely sorry to hear about this, Tomas! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Lisa
by A verified traveler
Posted 8 May 2023
es un buen hotel, le falta mucho manteamiento, en sus buenos años creo a de ver sido de lo mejor.. de cayo mucho, es tranquilo. no muestran las fotos como realmente eta ahorita.
Comment from Hotel Management
24 Jun 2023 by Lisa, Hotel Management
Oi, Karina! Lamentamos a experiência desagradável que teve conosco. Faremos o possível para atender às suas expectativas e tornar sua estada mais confortável conosco. Esperamos recebê-lo em breve com uma estadia agradável :) Atenciosamente, Lisa
by A verified traveler
Posted 8 May 2023
La estancia es tranquila
Comment from Hotel Management
24 Jun 2023 by Lisa, Hotel Management
Muito obrigado por compartilhar isso, Fernando! Isso nos traz mais responsabilidades para garantir que sua futura visita seja nada menos que incrível. Continue recebendo seu carinho :) Atenciosamente, Lisa
by A verified traveler
Posted 16 Apr 2023 on Hotels
