Ratings based on 161 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
This hotel is old and someone tried to fix it up themselves, but it didn't turn out very well. When we got there, the sheets were dirty and stained, and one of the blankets had a burn mark from a cigarette. The bad do-it-yourself job is everywhere, with paint splattered all over the mirrors and walls. If you're just looking for a basic hotel, then this is the one for you. The shower head was really high, so water splashed all over the floor since the curtain couldn't keep it contained. They didn't have breakfast available, and they charged us an extra $150 just in case we accidentally damaged something. If you pay with cash and forget about the charge, they keep your money (that's not fair, but let's move on). At least it was quiet and the air conditioning worked well once we figured out how to use it. The housekeeper came and quickly changed the sheets and blanket when I told the front desk about the problems we had.
Comment from Hotel Management
23 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for commenting. I'm glad to know that the hotel was at least quiet and that the air conditioning worked well once you figured it out. However, we apologize to hear about your negative experience at the hotel. It sounds like there were several issues that affected your stay, including dirty and stained sheets, a poorly done renovation job, and a lack of breakfast options. You can be sure that we're always working to be the highest-rated hotel in the area. We guarantee that your next experience will be overwhelmingly positive. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.
by A verified traveler
Posted 16 May 2024
The mattress had a hole in the middle. The toilet did not work properly. Had to turn water off so the water would stop running.
Comment from Hotel Management
20 May 2024 by Rick Patel, Hotel Management
Sorry For the Inconvenience, we defiantly take a look
by A verified traveler
Posted 27 Apr 2024
Close to my home was able to come to town for family dinner with no problems
Comment from Hotel Management
29 Apr 2024 by Hotel Manager., Hotel Management
Dear Wayne,Thank you for the review. We are glad to hear about our hotel's convenient location and had a great stay. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 18 Mar 2024
The staff were extremely pleasant and nice. My biggest thing is cleanliness. I checked in and was made to sign that I was in a no smoking room. Got to the room and someone had definitely smoked in the room cause I am a non smoker and I could smell the smoke. I reported it to the front desk and was told it was a smoking room. I said okay. Just did not want to be held liable for the smell of smoke in the room. The towels were stained. I reported that to the front desk and the gentleman told me rooms that are smoking rooms get different towels and that is why my towels were stained. He did give me a new set of towels that were a little better. When I checked out I could see “smoking” written on some of the envelopes the key cards were in. My envelope did not have “smoking” written on it so I believe I was not told the truth.
The microwave in my room was rusted. The desk clerk at the hotel told me that was because other guests tried to microwave things they should not have. I told him that would not had led to a rusted microwave. Everything stated here was brought to the attention of the front desk clerk.
The hotel is dated.
If you are looking for a overnight quick stay this might be okay but if you need a updated hotel this is not it.
Comment from Hotel Management
19 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the effort you put into writing this review. It's nice to see that the staff service was good. However, we do greatly apologize for your stay not being up to your satisfaction. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Rick Patel, Hotel Management
Thank You
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
7 Feb 2024 by Hotel Manager., Hotel Management
Dear Stephen,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to having you with us again in the future.Sincerely,Hotel Manager.
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
21 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret any inconvenience you faced. We shall definitely work on your observations. You can expect a further improved stay next time. I hope that you will visit us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 21 Jan 2024
Absolutely disgusting, smelled like black & molds, cheap cigarettes, and weed all mixed together. Dirty rooms, blankets with burn holes and crusty spots on them. Not a safe place for families.
Comment from Hotel Management
24 Jan 2024 by Hotel Manager., Hotel Management
Dear Brain,We appreciate your recent week-long stay at our hotel. Throughout your visit, no concerns or complaints were raised. However, had you shared any issues, we would have been more than willing to address and resolve them immediately. Your satisfaction is our priority, and your feedback helps us continually improve our services.Sincerely,Hotel Manager.
by A verified traveler
Best Hotel in Barnwell
Posted 4 Jan 2024 on HotelsBest place to stay in Barnwell. The facility was very clean, well lit, and conveniently located near all of the shopping and food in town. Rick and his staff were very accommodating and checkin and check out was a breeze. I highly recommend you stay here.
Comment from Hotel Management
11 Jan 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for sharing your experience. I'm delighted to hear that you had a wonderful experience with our staff, enjoyed a clean and well-maintained room, and found our location to be convenient. We pride ourselves on providing exceptional service and ensuring that our guests have a comfortable and convenient stay. We look forward to welcoming you back in the future.Sincerely,Hotel Manager.
by A verified traveler
Posted 19 Dec 2023
Everything was great
Comment from Hotel Management
19 Dec 2023 by Rick PATEL, Hotel Management
Thank You
