Ratings based on 417 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2024
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Posted 29 Nov 2023
Convenient location in walkable area and easy access to transportation. Stayed for business but would consider for other occasions as well.
by A verified traveler
Posted 8 Nov 2023 on Orbitz
by A verified traveler
Posted 2 Nov 2023
Good
by A verified traveler
Posted 17 Oct 2023 on Hotels
by A verified traveler
Posted 9 Oct 2023
Arriving to the hotel was super easy and we were allocated a room ahead of our check-in time which was more than perfect.
Upon arrival to the room there was a strange musky oder within the room itself, after opening windows and ventilating the room, my partner and I ventured out of the hotel. When we returned the smell was still prominent so we asked if is there was a possibility to move rooms.
After being allocated a new room we came to discover that the window did not open in the newly allocated room, causing it to get really hot. The intermittent aircon did help, however it was something that had to be constantly monitored and activated causing a disrupted sleep. We also found damage to the door becoming quite difficult to secure the room, after a few attempts we were successful but left us anxious in knowing our belongings were secure and safe. We approached reception to see if there was anything that could be done about the newly allocated room - but there wasn’t a great amount of service provided. The next day we received a call to the room from reception regarding inconveniences - a free breakfast was allocated as a gesture of good will. Although this was a nice gesture it didn’t surpass the poor experience which was had. We asked a number of occasions to speak with a manager throughout the ongoing issues but we never got a direct interaction or communication.
I wouldn’t recommend this property again.
Comment from Hotel Management
17 Oct 2023 by General Manager
Hotel Vincci Mae 4*, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are glad to hear that your check-in process was smooth and that you were able to access your room ahead of schedule. Our location and easy access are some of the aspects our guests appreciate the most.We apologize for the inconvenience you experienced with the odor in your room and the issues with the window and door in the second room. We take our guests' comfort very seriously, and we will address these concerns with our maintenance team to ensure they are resolved. We understand that you felt that the complimentary breakfast offered as a gesture of goodwill did not fully compensate for the inconvenience you faced. We would also like to clarify that our staff is available 24/7 to assist with any concerns, and we regret that you did not have the opportunity to speak directly with a duty manager during your stay. We continuously strive to improve our services and appreciate your feedback.We hope that you will return in the future for a more enjoyable stay. Kindest regards,
by A verified traveler
Posted 26 Sep 2023
by A verified traveler from onalaska
Posted 24 Sep 2023
The room smelled terrible. After 5 days I asked for another one that smelled ok, but I should have never been put in that room.
Comment from Hotel Management
27 Sep 2023 by General Manager
Hotel Vincci Mae 4*, Hotel Management
Dear Marco,Thank you for taking the time to review your stay.We are sorry to hear of the issue you had with your first room and regret that you didn't let us know immediately so that we could have addressed the matter straight away to ensure your comfort. Nevertheless, we are glad that we were able to find you another room once you alerted us to the issue.We hope you will consider staying with us again in the future. Best regards,General ManagerHotel Vincci Mae 4*
by A verified traveler
Posted 24 Sep 2023 on Hotels
