Ratings based on 207 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We stayed here for 4 nights. In the first night, we had a problem with our air conditioning and called the staffs at reception for help, after a long time someone answered and said they would come to help us, no one came to help us. I found the staff aloof and a bit curt at times and my bins in the bathroom were not emptied. It’s a nice hotel but service is non existent
Comment from Hotel Management
1 May 2024 by The Social Hub Barcelona Team, Hotel Management
Dear Ane, We would like to thank you for this review about your recent experience in our hotel.We are pleased to hear that you found our room cleanliness and amenities to meet your satisfaction and that the overall condition of our hotel added positively to your experience.However, we are truly sorry to hear about the inconvenience you faced with the air conditioning in your room. Our team is available 24/7 to ensure the comfort of our guests, and it is disappointing to learn that we fell short of our commitment in this instance. Additionally, we regret that our staff did not meet your expectations in terms of service. Our hotel takes pride in providing a welcoming and helpful atmosphere, and we apologize if we did not convey this effectively during your stay. Regarding the bathroom maintenance, we aim for impeccable standards of cleanliness and will address this feedback with our housekeeping team to ensure that we maintain our high standards.We are grateful for your comments on our room cleanliness, amenities, and the general condition of our hotel. These aspects often receive praise and we are glad they were highlights of your visit. Our aim is to create a comfortable and enjoyable environment for all our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,The Social Hub Barcelona Team
by A verified traveler
Posted 21 Apr 2024
The hotel is very clean all staff are polite and helpful. It reasonably close to all there is to see downtown but not so close that it is nosy outside. The hotel feels very modern and freshly renovated. The breakfast buffet that can be added to your stay for extra charge is completely worth getting.
Comment from Hotel Management
21 Apr 2024 by Sergio, Hotel Management
Dear Michael Angelo,Thank you so much for such a kind review! We always appreciate your opinions as we do our best to satisfy all your needs.Kind regards and hope to see you again soon!
by A verified traveler
Posted 15 Apr 2024
There is an on-going smell issue within the facility and the development around the area especially in the back doesn't make you feel safe but the area is quite safe having walked around for 4 days.
The staff are lovely and extremely helpful and show the Spanish love hosting a party.
Overall a pleasant experience reduced by "the smell" and first impressions of the area.
Comment from Hotel Management
17 Apr 2024 by The Social Hub Barcelona Team, Hotel Management
Dear Guest,Thank you for your feedback.We are delighted to hear that our staff made a positive impression with their helpfulness and hospitality, reflecting the vibrant spirit of Barcelona.We regret to hear about the smell you encountered during your stay. Please rest assured that we maintain high standards of cleanliness and address any issues as they arise, although no systemic problems have been reported. The development in the area is part of the city's continual growth, and while it can present a certain aspect, we are glad you found the surroundings to be safe upon exploration.Your commendation of the service and room amenities is much appreciated. We strive to create an environment where our guests can feel at ease and well-cared for. It pleases us to know that, overall, you enjoyed a pleasant experience at our hotel.We hope to have the opportunity of welcoming you again in the future. Best wishes,The Social Hub Barcelona Team
by A verified traveler from Miami
Posted 14 Apr 2024
Excellent positive attitude from all staff members. Quality customer service.
Comment from Hotel Management
15 Apr 2024 by Sergio, Hotel Management
Dear Harold,Thank you so much for such a kind review! We always try to do our best to overcome our guests' expectations.Hope to see you again really soon!Warm regards,Sergio - Front Desk
by A verified traveler
Posted 13 Apr 2024
Great amenities and vegan breakfast options were appreciated. Self-service check-in is quite slow - would be better if scanning of ID were an option. Room was great with amazing views. Metro and tram not far, but getting a taxi is challenging as the hotel is a little off the beaten track.
Comment from Hotel Management
15 Apr 2024 by Sergio, Hotel Management
Dear Andrew,Thank you so much for such a kind review! We always try to do our best to overcome our guests' expectations.Hope to see you again really soon!Warm regards,Sergio - Front Desk
by A verified traveler
Posted 11 Apr 2024
It was a pleasant experience and thoroughly enjoyed the decor and social facilities.
Comment from Hotel Management
15 Apr 2024 by Sergio, Hotel Management
Dear Nadine,Thank you so much for such a kind review! We always try to do our best to overcome our guests' expectations.Hope to see you again really soon!Warm regards,Sergio - Front Desk
by A verified traveler
Posted 9 Apr 2024
Awesome rooftop bar with very friendly staff!
Comment from Hotel Management
9 Apr 2024 by The Social Hub Barcelona Team, Hotel Management
Dear Anthony, Thank you for this feedback concerning your recent visit.We're delighted to hear that you enjoyed our rooftop bar and found our staff to be friendly. It's gratifying to know that the cleanliness of our rooms and the overall condition of our hotel met your expectations. Providing top-notch service is something we take great pride in, and your feedback affirms the hard work we put in every day.Thank you for recognizing our efforts to maintain a high standard of hospitality.We hope to welcome you back.Best wishes,The Social Hub Barcelona Team
by A verified traveler
Posted 1 Apr 2024
Cool place to stay
Comment from Hotel Management
2 Apr 2024 by The Social Hub Barcelona Team, Hotel Management
Dear Katherine,Thank you for sharing this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,The Social Hub Barcelona Team
by A verified traveler from London
Posted 25 Mar 2024
Great bed and lovely room with fabulous views. It was nice you could open the door for air, but being on the11th floor the half piece of protective glass left me a little squeamish. Staff were accommodating and friendly. Cooked breakfast was top notch. Rooftop bar cocktails were devine A******
Comment from Hotel Management
26 Mar 2024 by The Social Hub Barcelona Team, Hotel Management
Dear Cathy,We really appreciate your feedback.We're thrilled to hear that you enjoyed the comfort of our beds and the stunning views from your room. It's wonderful to know that our staff made a positive impact on your stay and that the cooked breakfast met your expectations. We also appreciate your kind words about the rooftop bar and the delightful cocktails. Regarding your concern about the protective glass on the 11th floor, we want to ensure all our guests feel safe and secure; our hotel adheres to safety regulations and the design allows for both protection and the enjoyment of fresh air with peace of mind. We're glad that this feature did not detract significantly from your overall experience.We hope we may have the chance to welcome you back in the future. Kindest regards,The Social Hub Barcelona Team
by A verified traveler
Posted 21 Mar 2024
Friendly staff and flexible… accommodated an early check in, much appreciated after long flights to get to Barcelona!
Comment from Hotel Management
25 Mar 2024 by The Social Hub Barcelona Team, Hotel Management
Dear James, Thank you for this feedback concerning your recent visit.We're glad to know that our staff's friendliness and flexibility contributed to a comfortable start to your stay, especially after your long journey. It's wonderful to hear that the cleanliness of your room, the condition of our hotel, the service provided, and the amenities offered met your expectations to the fullest. We take great pride in maintaining high standards in all these areas to ensure our guests have an exceptional experience.We look forward to welcoming you back on a future occasion. Best wishes,The Social Hub Barcelona Team
