Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Good location- about a mile away from La Rambla- No privacy inside the room- Sink is in the bedroom- toilet has its own cubicle and the bath has a sliding door which opens into the bedroom. So if one is travelling with children, friends or parents, it is very difficult getting out of the bath without being seen. I had to ask my friend to leave the room while I got out of the bath to get dressed. Also as the sink is in the bedroom, after using the toilet one has to walk across the room with dirty hands trying not to touch surfaces. There was mould around the bath tub which I reported to reception. Poorly designed. On the plus side the staff were very professional and helpful. Great entrance to the hotel, mirrors everywhere. Loved the glass lift. On the whole a clean and attractive hotel.
Comment from Hotel Management
25 Apr 2024 by Jem-Customer Care, Hotel Management
We are so sorry to hear that our room design did not match your expectations. We are accurate with our room's profile pictures, so, our guests will have what they book.On the other side, we appreciate your kind comments regarding our staff service.
by A verified traveler
Posted 25 Apr 2024
The staff were exceptional and the hotel gorgeous
Comment from Hotel Management
25 Apr 2024 by Jem-Customer Care, Hotel Management
We are so happy to hear that our staff was part of your nice memories. Words such as yours encourage us to continue doing our bet day by day. See you soon!
by A verified traveler
Posted 9 Apr 2024
I will love to stay there next time
Comment from Hotel Management
10 Apr 2024 by Jem-Customer Care, Hotel Management
Thanks! and we will be happy to welcome you back anytime you visit Barcelona.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Jem-Customer Care, Hotel Management
Estimado Sr. Carlos, sentimos mucho que nos valore sin haber estado en nuestro hotel. Se ha confirmado con usted que la política de cancelación con la que hizo su reserva, era no reembolsable, sin embargo, puntuarnos por una acción realizada por usted, no es lo que se puede decir justo. Para el futuro, considere hacer sus reservas en cualquier parte del mundo con modalidad Reembolsable, así evitará valorar de esta forma.
by A verified traveler from San Ramon
Posted 18 Jan 2024 on Orbitz
There is Gentleman working there, his name is Jamal. He is a very respectful man and helps a lot people with passion. Thank you, Jamal!
Comment from Hotel Management
19 Jan 2024 by Jem-Customer Care, Hotel Management
We truly appreciate your kind comment about our staff. Words such as yours, encourage us to continue doing our best day by day. We will be happy to continue to welcome you any time you visit Barcelona.
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
24 Dec 2023 by Jem-Customer Care, Hotel Management
Thanks for staying with us! See you soon!
by A verified traveler
Posted 8 Dec 2023
Unusual hotel in that everything in the room is either white or mirrored. Great location.
Comment from Hotel Management
14 Feb 2024 by Jem-Customer Care, Hotel Management
Thanks for sharing your experience! We are working to improve our facilities. See you soon!
by A verified traveler
Posted 5 Dec 2023 on Hotels
I think everything in this hotel is slightly run down and damaged, had a bathroom with a broken tile in the shower and the bed was falling to pieces
Comment from Hotel Management
5 Dec 2023 by Jem-Customer Care, Hotel Management
We are sorry to hear that we did not achieve your complete satisfaction this time. If we had known about your discomfort, we would have done all we had in our hands to change your perception. On the other side, we kindly inform you that we are starting an upgrading project to improve our facilities. We hope to see you soon!
by A verified traveler
Posted 1 Dec 2023
Comment from Hotel Management
24 Dec 2023 by Jem-Customer Care, Hotel Management
Muchas gracias por habernos elegido y por su valoración!
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Jem-Customer Care, Hotel Management
We are glad to know that you have fully enjoyed your stay with us!
