Ratings based on 639 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Jordi, Hotel Management
Dear Suveen,I apologize if your experience at Sir victor did not meet your expectations. I would really appreciate if you could contact me giving some details about the issues you had during your stay.Kind regards,Jordi IsernGeneral Manager
by A verified traveler
Family trip review
Posted 3 Jan 2024 on HotelsOverall we enjoyed staying here but there are a few things to note that I wish I had known before booking, especially if travelling with a family.
Pros - really comfy beds, and excellent food at Mr. Porter (including the breakfast).
Cons - the adjoining room that our kids stayed in had no windows. They were blocked out, so the room was a little oppressive.
The indoor pool is adult only. This was a huge bummer as since we were travelling in December when outdoor pools aren't in use, we specifically chose a hotel with an indoor pool only to get there and be told the kids were not allowed in. They also never mentioned this at reception when we asked what time the pool was open until, so our kids were very disappointed. Also, no real special effort for kids (kids robes, teddy bears or toiletries) as I would expect from a 5 star hotel.
Worth noting also, that the view from our room was of a rough looking courtyard. No real feel that you are in Barcelona, although at least our room had windows!
Overall, a good experience but not what I would expect from a 5 star hotel. Wasn't horrible but would try somewhere else next time.
Comment from Hotel Management
1 Feb 2024 by Jordi, Hotel Management
Dear Benjamin,I am grateful for your comments as such information enables us to continually monitor and improve the service we are offering.The Front Desk will be reminded that it must be specified that the pool is for the exclusive use of adults. We will also take into consideration to add some details for the children.Regarding the rooms, some of them have views of Passeig de Gracia, and others have views of the interior garden. If the views are not to your liking, and the capacity allows it, we can always do an up-grade of rooms at the Front Desk. But regarding the family rooms, they all have the same orientation.Thank you for your feedback, we will be improving for future occasions.Best regards,Jordi IsernGeneral Manager
by A verified traveler
Posted 30 Dec 2023
Phenomenal customer service, very clean and the food was amazing at Mr. Porter’s. The only feedback is that doors to the bathroom and closet didn’t close. The shower door not closing made it difficult to take showers without water leaking. But, that is a building management and design issue and HIGHLY recommend this hotel. This is my third trip to Barcelona and was better than the Majestic down the street especially considering price. Thank you.
by A verified traveler from Tenafly
Posted 16 Nov 2023
Great location and friendly staff.
by A verified traveler
Posted 16 Oct 2023
by A verified traveler
Posted 8 Oct 2023
Great location and neighborhood. Rooms had issues - fire detector was malfunctioning and had to be fixed, bathroom door could not close as it was off the tracks, basin was not draining properly, furniture was not functional as no bedside tables with plugs etc. Complaints were made to the front desk but there was no acknowledgement of discomfort experienced.
Comment from Hotel Management
9 Oct 2023 by Myla, Hotel Management
Dear Lisa,Thank you for sharing your feedback. We take your comments seriously and will address these issues promptly to ensure a better experience for future guests. We hope to welcome you in the future.Best regards,MylaTeam Sir Victor
by A verified traveler
Posted 27 Sep 2023
Great location
Comment from Hotel Management
9 Oct 2023 by Myla, Hotel Management
Dear Anna, Thank your kind review about our location! We can't wait to welcome you back in the very near future. Best wishes, MylaTeam Sir Victor
by A verified traveler
Posted 19 Sep 2023 on Hotels
by A verified traveler
Posted 3 Sep 2023
Staying for one night to catch an early plane, the front desk called at 3am to “check that the room was occupied”, waking up my entire family. I have no idea what possessed the staff to think dining at 3am made any sense. The next day they apologized saying that their reservation system was broken.
Sir Victor - next time your reservation system is broken do not check it by calling guests rooms at 3am.
The rest of the hotel experience was ok but the 3am phone call was unforgivable - and to just say “sorry” is almost more frustrating.
Comment from Hotel Management
7 Sep 2023 by Fernanda, Hotel Management
Dear Jonathan,Thank you for taking the time to write this review giving us the chance to apologize again for what happened during your stay. We really hope you can give us a second chance so, if you ever come back to Barcelona, you can contact us and we will do our best to offer you an amazing experience at Sir Victor.Best regards,Fernanda, Team Sir Victor
by A verified traveler
Posted 1 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Fernanda, Hotel Management
Dear Shlomo,Thank you very much for this wonderful score! We are glad you have enjoyed your stay with us and we hope to welcome you again in the future!Best regards,Team Sir Victor
