Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Botanic Ridge
Posted 22 Apr 2024
Property was ok. However did not agree with 4 star rating. Basic facilities. Very noisy at night onside due to all doors to rooms all off a single 7 storey atrium and room walls being very thin.
Comment from Hotel Management
24 Apr 2024 by Mireia Pérez - General Manager, Hotel Management
Hola Michael,Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations, particularly regarding the noise level and the facilities not meeting the expected standard for a 4-star property. We take your comments seriously and will review them with our team to identify areas for improvement. Please know that your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back in the future and provide a better experience. Best regards,
by A verified traveler
Posted 10 Apr 2024
Everything about this place was top tier.
Room was amazing. Spacious, always kept clean with fresh sheets and towels replaced daily.
Bathroom was big too with lots of room. Appreciated the fridge so I could keep my drinks cold.
Location is amazing. Right in the centre of Barcelona. Most things can be reached within walking distance or Metro/Bus are a few minutes away.
Only problem I had was with the gym. It's hardly a gym. Just a room with gym equipment in. I think a lot more enthusiasm needs to be pushed into refurbishment and upgrading of the current "Gym" facilities. I have more equipment at home lol.
Other than this, would definitely stay here again.
Comment from Hotel Management
11 Apr 2024 by Mireia Pérez - General Manager, Hotel Management
Hola Christopher,Thank you for sharing your experience with us! We're delighted to hear that you found our accommodations to be top-tier, with spacious and clean rooms equipped with all the essentials for a comfortable stay. Our central location in Barcelona aims to provide convenience and accessibility to our guests, allowing them to explore the city with ease.We appreciate your feedback regarding the gym facilities. We understand the importance of having a well-equipped fitness center for our guests, and we'll certainly take your comments into consideration as we strive to improve and enhance our amenities. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,
by A verified traveler
Posted 25 Mar 2024
Nice area. Hotel itself on common areas are unkept. Bathrooms are large. Lamps and light fixtures were fixed with tape and were not well kept.
Comment from Hotel Management
7 Apr 2024 by Mireia Pérez - General Manager, Hotel Management
Hola Ester,Thank you very much for taking the time to review your stay I am very pleased you enjoyed your stay. We look forward to hosting you in the near future. Best regards,
by A verified traveler
Posted 24 Mar 2024
Nice hotel. Not walkable to any tourist sites but in a nice area 16th plenty of taxis and busses. Good breakfast for a fee. Nice room and very comfortable.
Comment from Hotel Management
25 Mar 2024 by Mireia Pérez - General Manager, Hotel Management
Hola Craig!Thank you so much for the amazing review. We're so happy to hear you felt like you were home with us. We hope your travels bring you back to us and your next stay is much longer. Best regards
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Gabriel Barbena - Front Desk Manager, Hotel Management
Estimada Catriona,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,
by A verified traveler
Posted 3 Feb 2024
Very small rooms and sonewhat outdated
Comment from Hotel Management
5 Feb 2024 by Mireia Pérez - General Manager, Hotel Management
Hola Virginia,My thanks for taking the time to provide feedback with regards to your recent stay at the Sercotel Ámister Art Hotel.We hope your travels bring you back to us again very soon.
by A verified traveler
Great hotel
Posted 13 Dec 2023 on HotelsExcellently located - spacious rooms and contemporary design with an art twist.
Gym has 3 different cardio options.
Great choice
Comment from Hotel Management
15 Dec 2023 by Mireia Pérez - General Manager, Hotel Management
Dear Darren,Thank you very much for taking the time to review your stay I am very pleased you enjoyed your stay. We look forward to hosting you in the near future. Best regards
by A verified traveler
Posted 20 Oct 2023
Decent hotel ideally suited for touring Barcelona (to be honest public transport is so good no matter where you stay would be ideal). Family room had plenty of space, lovely and modern with decent bathroom. Room was cleaned and towels changed daily. Front door had code to get in at all times which felt secure. Plenty of supermarkets, sandwich shops and restaurants (and pharmacy) with a couple of minutes. Short walk to nearest bus stops and metro, can get almost anywhere within 15-20 mins. Breakfast was small but decent selection of pastries, cereal, cold meats and cheese, cooked bacon and egg, plus fresh fruit and yogurt. Very happy with this hotel, no issues.
Comment from Hotel Management
25 Oct 2023 by Gabriel Barbena - Front Desk Manager, Hotel Management
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gabriel Barbena - Front Desk Manager
by A verified traveler
Posted 20 Oct 2023
They dont clean the room that well
But front staff are very nice and helpful
Comment from Hotel Management
26 Oct 2023 by Gabriel Barbena - Front Desk Manager, Hotel Management
Dear Edna,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 4 Oct 2023
10min walk to the Metro. Friendly and helpful staff that knew English. Great coffee and breakfast.
Comment from Hotel Management
5 Oct 2023 by Gabriel Barbena - Front Desk Manager, Hotel Management
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
