Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Great location and staff and facilities
by A verified traveler from Naples
Posted 28 Apr 2024
The only unique feature of this property was the totally unacceptable construction noise (drilling and hammering) on the 3rd floor especially on a weekend!
For what they charge!
Stay away!p
Comment from Hotel Management
4 May 2024 by Xavier Tor, Director, Hotel Management
Dear Anthony,Thank you for taking the time to review your stay.We are very sorry to hear that you were inconvenienced. Our renovations are being completed with a view of making our hotel more convenient and creating an overall better experience for our guests. We hope to be able to welcome you to see the improvements.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Xavier Tor, Director
by A verified traveler
Posted 24 Apr 2024
Location of the hotel is superb .
Staff are very friendly and helpful.
However, as the hotel is going through major renovation, there is ongoing construction noise which is disturbing .
Comment from Hotel Management
4 May 2024 by Mireia, Guest Relation Manager, Hotel Management
Dear Asif, Thank you for taking the time to review your stay.We're delighted to hear that our central location and the professionalism of our staff met your expectations and contributed to your positive experience at Royal Ramblas.We regret to hear about the disturbance caused by our ongoing renovations. Please rest assured that this is a temporary measure to enhance our guest's future experiences with upgraded room conditions. We are also pleased to inform you that our rooms are soundproofed; however, the construction noise during daytime hours can occasionally be heard. We apologize for any inconvenience this may have caused during your stay.Your kind words regarding our service are greatly appreciated and we are committed to maintaining the high level of service you enjoyed. We're also grateful for your feedback on room cleanliness and amenities, which we strive to keep to the highest standards.We are looking forward to welcoming you again. All the best!Mireia, Guest Relation Manager
by A verified traveler
Posted 10 Apr 2024
Staff were very helpful and friendly.
Room was comfortable and had the required amenities.
Location was good with easy access to all parts of the City
Comment from Hotel Management
15 Apr 2024 by Mireia, Guest Relation Manager, Hotel Management
Dear Kevin,Thank you for this positive review of your stay with us.We are delighted to hear that our team's dedication to service left a positive impression on you. It is our highest mission to ensure that every guest feels well taken care of and appreciated during their time at Royal Ramblas.The comfort and satisfaction of our guests are our top priorities, so it is gratifying to know that you enjoyed the amenities provided in your room. Our central location is indeed perfect for exploring the city, and we're glad it contributed to your positive experience.We are also pleased to note that the cleanliness and overall condition of the hotel met your expectations. Our housekeeping team works diligently to maintain our high standards and provide a welcoming environment for our guests.We look forward to welcoming you back. Best regardsMireia, Guest Relation Manager
by A verified traveler
Posted 7 Apr 2024
First, this hotel is under construction and it should be disclosed at some point. There is hammering and saws on the 4th floor during daylight hours. If you like an afternoon nap after sightseeing, forget it. There are two elevators in this hotel and they were both occupied by construction workers at one point. After being told to “get the next one” a few times, we finally just started hopping on w the guys regardless. There is a bit of party noise at night, but it usually quieted down by 2400-0100h. Our room was comfortable enough, but I would expect a shower head that hangs in a direction other than horizontal and conditioner dispenser along with the provided shampoo and soap. The lobby staff were great and definitely 4 star plus. The facility, not so much. Maybe after the renovations are complete?
Comment from Hotel Management
8 Apr 2024 by Xavier Tor, Director, Hotel Management
Dear Sandra, We would like to thank you for this review about your recent experience in our hotel.We are very pleased you were happy with your room but would like to apologize for inconvenience. The issue with the lift was regrettably unexpected and beyond our control but our specialised maintenance team did their best to fix it as soon as possible and our team were on hand to assist with luggage if needed. The comfort of our guests is extremely important to us.We look forward to seeing you again on a future occasion. Best regards,Xavier Tor, Director
by A verified traveler
Posted 31 Mar 2024
Excellent location. Very good hotel nice and clean. Good for families.
Comment from Hotel Management
1 Apr 2024 by Xavier Tor, Director, Hotel Management
Dear Carlos,Thank you very much for this kind review.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We hope to welcome you back in the future.Best wishes,Xavier Tor, Director
by A verified traveler
Posted 31 Mar 2024
Right there on La Rambla and close to plaza Catalunya. Excellent service and modern rooms. Great food and atmosphere at on premise La Poma restaurant
Comment from Hotel Management
1 Apr 2024 by Xavier Tor, Director, Hotel Management
Dear Amol,Thank you for taking the time to review your stay.We are so glad to hear that you had a pleasant stay with us. Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves.We look forward to seeing you again on future occasions.Best wishes,Xavier Tor, Director
by A verified traveler
Posted 29 Mar 2024
I wouldn’t consider this a 4 star property. More like a 3. No dining option. Ancient dusty carpet that needed to be replaced. Safe didn’t work. Loud, touristy area. Didn’t feel safe walking around after 23:00.
Comment from Hotel Management
1 Apr 2024 by Xavier Tor, Director, Hotel Management
Dear Nancy,Thank you for taking the time to share your feedback.We are sorry to hear that you stay didn't meet your expectations and we regret any inconvenience caused. We have taken note of your comments and will consider them for future improvements. Please do not hesitate to inform our team of any issues or concerns you may encounter during your stay; they are always pleased to be of assistance.We hope to be able to welcome you back for an improved stay.Kind regards,Xavier Tor, Director
by A verified traveler
Posted 26 Mar 2024
This was an amazing place for our family to stay. However, there was construction in the hotel which was very noisy. We requested our room to be changed and staff were very helpful with this.
Comment from Hotel Management
30 Mar 2024 by Jaume, Desk manager, Hotel Management
Dear Shadi,Thank you for your review.We are thrilled to hear that you found our service to be exemplary and that the cleanliness and condition of our hotel met your expectations. It is also gratifying to know that the amenities provided in your room contributed positively to your stay.We regret to hear about the disturbance caused by the construction noise. We aim to ensure all our guests have a restful experience, and we understand that the noise levels did not align with this goal. Please be assured that such occurrences are not a reflection of our usual standards, and we are continuously working to minimize any inconvenience to our guests.Our team is pleased to have been able to assist you promptly with a room change to address your concern, ensuring the rest of your stay was comfortable.We look forward to the pleasure of seeing you again. Best regards,Jaume, Desk manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Jaume, Desk Manager, Hotel Management
Dear Bruce,Thank you for taking the time to review your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back. Best regards,Jaume, Desk Manager
