Ratings based on 802 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 4 May 2024
Enjoyed our stay. One suggestion: please provide a list of restaurants within walking distance of the hotel. Every time I asked the desk clerks for restaurant recommendations, I was met with blank stares. It was, as though, the clerks had never been asked for restaurant recommendations in the area.
by A verified traveler
Posted 25 Apr 2024
Convenient - good location - nice breakfast - staff not exceptionally friendly - could have made a positive difference as we stayed 5 days - had to request room to be re-cleaned
Comment from Hotel Management
1 May 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Lon,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel's location convenient and enjoyed the breakfast. However, we apologize for any shortcomings in the friendliness of our staff during your stay. Providing excellent service is important to us, especially during longer stays, and we regret if we fell short of your expectations in this regard. Additionally, we apologize for the inconvenience of having to request a room to be re-cleaned. Your comments will be shared with our team to ensure that we make improvements where necessary.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.
by A verified traveler
Posted 25 Apr 2024
Nice small room with a beautiful large terrace. Shower and toilet a bit inconvenient as they are inside the room separated only by a thin glass door. The big problem is that we asked for an early taxi to be reserved as we had to take an early morning flight, we asked for a taxi at 5:30AM. The receptionist, a man from Peru, failed to register our request and the taxi was not there. We had to wait for another taxi to arrive.
Comment from Hotel Management
3 May 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Carlos,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the room. However, we apologize for any inconvenience caused by the layout of the shower and toilet, as well as the miscommunication regarding your early morning taxi request. Providing reliable service, especially for early morning arrangements, is a priority for us, and we regret that we fell short on this occasion. Your feedback is important and we will address the issue with our reception team to ensure better communication and service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again in the near future.
by A verified traveler
Posted 25 Apr 2024
Great location, friendly and helpful front desk. Really nice breakfast and bar too!
Comment from Hotel Management
25 Apr 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Karen,Thank you for taking the time to share your experience of your recent stay with us. We are thrilled to read you found our location to be great and that you enjoyed the friendly and helpful service provided by our front desk team.We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 18 Apr 2024
Overall nice space. Cool decor
Comment from Hotel Management
25 Apr 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear JenniferThank you for sharing your feedback on your recent stay with us. Creating a comfortable and aesthetically pleasing environment for our guests is important to us, and we are glad you appreciated our efforts in this regard.Your feedback is very important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 14 Apr 2024
Great staff and views
Comment from Hotel Management
25 Apr 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Berthold,Thank you for taking the time to share your experience of your recent stay with us. We are happy to read that you had a positive impression of our staff and enjoyed the views during your time with us.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.
by A verified traveler
Posted 13 Apr 2024
Great location, loved having a balcony, Carlos at the front desk was always helpful.
Comment from Hotel Management
25 Apr 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Kathryn,Thank you for sharing your experience of your recent stay with us. We are delighted to hear that you enjoyed our location.I am especially pleased to hear that Carlos at the front desk provided you with helpful assistance. Providing excellent service to our guests is our priority, and we are glad he contributed to making your stay enjoyable.We hope to have the pleasure of welcoming you back for another great stay in the future.
by A verified traveler
Posted 10 Apr 2024
Great location
Staff were helpful and kind
Comment from Hotel Management
25 Apr 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Jimin,Thank you for taking the time to share your experience of your stay with us. Ensuring our guests feel welcomed and supported is our priority, and we're delighted that our staff succeeded in providing you with excellent service.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 1 Apr 2024
Beautiful property in a great location. Staff was attentive and helped us with suggestions and guidance. The room was awesome with a nice partial view of la Sagrada Familia.
Comment from Hotel Management
3 Apr 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Thank you for sharing your experience with us!We are delighted to hear that you enjoyed our beautiful property and its excellent location. It is great to know that our staff could assist you with suggestions and guidance during your stay and that you found the room awesome, especially with its nice partial view of La Sagrada Familia. We hope to have the pleasure of welcoming you back in the future!Warm regards,
by A verified traveler
Posted 31 Mar 2024
Overall the hotel is very nice located, and the room is spacious with high ceilings (I got an upgrade on the spot, also because I stayed only for one night). However, considering it’s a 4 star, I would say the hotel is okay, some stains on the carpet, leather of the mattress falling off a bit, staff was helpful but not all the time…
Comment from Hotel Management
3 May 2024 by Juan J. Blázquez - FOH Manager, Hotel Management
Dear Yiqin,Thank you for sharing your experience with us. We are pleased to hear that you appreciated the hotel's central location and the room. However, we apologize for any inconsistencies you encountered during your stay. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more seamless experience in the future.
