Ratings based on 424 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Lovely hotel, stylish, relaxed and very friendly ..
by A verified traveler
Posted 13 Apr 2024
Shower handle loose, room minibar fridge did not work, air cobditioning did not work. Not worth the price.
by A verified traveler
Posted 16 Jan 2024 on Hotels
by A verified traveler
Posted 3 Jan 2024
This hotel is a great location, the staff are excellent and helpful. The hotel lobby has a great layout and atmosphere with free coffee and a variety of teas. The rooms are good and the daily room service is excellent.
The main issue is no A.C. The staff said this was because it was winter. But if you open the window the road is too noisy to sleep and if you close the window there is no airflow - too stuffy.
A four star hotel should have A/C available at any time of the year.
The hotel and staff are excellent apart from the A/C issue.
by A verified traveler
Posted 17 Nov 2023
by A verified traveler
Posted 23 Oct 2023
by A verified traveler
Posted 21 Oct 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023
A nice, small hotel in Gràcia, Pol & Grace sits between 2 major subway lines, 3-minutes from the Plaça Molina L7 station.
The comfortable reception area is adjacent to a bright, well-appointed guest lounge with tea & coffee and places to work, read or hang out.
We particularly appreciated Luria’s help checking us in, helping us navigate the neighborhood and arranging a taxi to get us to the airport.
The rooms are smallish but nicely renovated, and our bed was comfortable. The hotel also has a large roof terrace with plants, lounge chairs, tables & umbrellas. It’s just so nice to be up on a roof under the perfect Barcelona weather.
Also, the hotel is only a 6-minute walk from architect Antoni Gaudí’s first major commission: the inspired Casa Vicens.
Comment from Hotel Management
8 Nov 2023 by Júlia Colet – Team Leader, Hotel Management
Dear James, Thank you so much for the fantastic review. It really makes us very happy to see that our staff's professional attitude and helpfulness is really appreciated, and I will pass to Núria – they love to hear this :) We are glad to see you enjoyed our location and appreciated our oasis rooftop terrace. We hope you had a great time in Barcelona! Warm Regards,
by A verified traveler
Posted 14 Jul 2023
Comment from Hotel Management
8 Nov 2023 by Júlia Colet – Team Leader, Hotel Management
Muchísimas gracias Isabel por escoger al Pol & Grace Hotel en su reciente estancia en Barcelona. Todo el equipo agradece mucho que hayáis valorado nuestro esfuerzo, y estamos deseando poder recibiros de nuevo y seguir compartiendo buenas experiencias.Saludos,
by A verified traveler
Buen hotel pero a/c no se sentia
Posted 23 Jun 2023 on HotelsEl personal del hotel muy amable. El hotel está muy bien conectado en una zona muy agradable. Mi único problema es que en mi cuarto hacia mucho calor. El aire acondicionado no se percibía. Lo reporte y me dijeron que era por ley pero estuve en otros dos hoteles y la temperatura era agradable y si se sentía el a/c. Así que para mi era incómodo en la noche porq se sentía calor.
Comment from Hotel Management
8 Nov 2023 by Júlia Colet – Team Leader, Hotel Management
Muchas gracias Juan Carlos por tomarse su tiempo en describir su experiencia en el Hotel Pol & Grace, estamos encantados de leer que nuestro personal estuvo a la altura . En cuanto al aire acondicionado, le informamos que el Gobierno español está bajando la temperatura de un acalorado debate sobre la limitación del uso de aparatos de aire acondicionado. Desde el pasado 2022, el aire acondicionado debe estar máximo a 27C en la "temporada de verano", como parte de una campaña para reducir el consumo energético del país. Recuerde que nuestros recepcionistas trabajan 24 horas al día para atender sus necesidades. Podríamos haberle cambiado a una habitación interior o incluso traer un ventilador extra a la habitación. Esperamos que la próxima vez su estancia sea aún mejor.¡Saludos de todo el equipo!
